Alex_The_Witch

Game Expert

Comments

  • Hey there @John_Payne . Hope you're doing well. I'm sorry to hear you're experiencing this issue with the Jelly Jackpot on both your devices. I've now flagged this to the team and we're checking on it so see if it could be a possible general issue or not. In the meantime, could you please try the following troubleshooting…
    in Stuck on Jelly Jackpot page Comment by Alex_The_Witch May 3
  • Hey there @QueenieT . Hope you're doing well. I'm sorry to hear you're not receiving your confirmation email despite multiple attempts. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our…
    in Confirmation email Comment by Alex_The_Witch May 3
  • Hey there @SabrinaM . Hope you're doing well. I'm sorry to hear you're having issues with the Grow-a-Pet event. As Laflor was saying, please check the post created specifically for issues related to this event: As explained in the post, feel free to reach out to our player support team so we can provide the proper…
    in Event ended early Comment by Alex_The_Witch May 3
  • Hey there @Deal_One . Hope you're doing well. Thanks for flagging this. It could be that it's a glitch with the website. @QueenB could you please check on this? In the meantime Deal_One, could you please try some troubleshooting steps: Try playing in another browser (E.g. if you are using Microsoft Edge for example, then…
    in Active Members Comment by Alex_The_Witch May 3
  • Hey there @UncleBobby1 . Hope you're doing well. Great question, thanks for taking interest in this system of ours here in Community! Points are basically what you earn the more you post and engage in Community. The more points you get, the more rewards you start earning, and you also start climbing the ranks. Please check…
    in Community Points Comment by Alex_The_Witch May 3
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in Kiedy będą następne poziomy Comment by Alex_The_Witch April 27
  • Hey there @Kjun . Hope you're doing well. Sometimes lives are not received due to connection issues or because your game version is too old. For the connection issues there are some troubleshooting steps you can try. Could you tell me the device you use to play, so that I can send you the steps please? Thanks in advance…
    in Free Lives Comment by Alex_The_Witch April 26
  • Hey there. Hope you're doing well. I've checked Lynette's YT page and the most recent Mystery Mountain's playlist I can see is from the 17th April, so maybe they haven't posted it yet. Let's wait to see what they say. Have a great day :)
    in example mystery mountain Comment by Alex_The_Witch April 26
  • Hey there @AngelEyes03 ! I hope you're doing well. I understand you're having some trouble recovering your items. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player support team,…
    in Where is everything and why?! Comment by Alex_The_Witch April 26
  • Hey there @Fran2290 . Hope you're doing well. I'm sorry to hear you're having issues with the ads you watch to get rewards. Having more information on the advert will help us speed up your report, so in case you encounter the advert again, please try to gather the information below and get back to us: The name of the game…
    in Don’t get rewards Comment by Alex_The_Witch April 13
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