Fance Level 2

The issue persists more than one month now. I already did all recommended steps in this support forums to fix this issue but nothing. What I did: Reinstall app Delete app cache Delete app data Log out/log in Restarting device multiple times Contacting support (just got auto reply with useless information and no possibility…

Same issue for about a month now. No connection to in app store is possible so I can't use my earned gold bars. Support is only sending auto generated replies which didn't help. I guess there is something wrong in the backend which is not possible to fix for users side.

I guess there is something wrong with the latest Candy Crush update(s).

I'm using FP4 with Android. Issue first occured after the latest Playstore game updates.

Same here.

I played some old levels with the new device and did some app restarts. Finally my account has the correct level status on the new device. I don't know how, but something have to triggered that. So this issue can be closed. :)

In the meantime I figured out, the levels on the new device are available and marked as solved. But the current game status is set to the wrong level. I have to scroll around 3000 levels on the new device each time to be able to play the latest level. Looks like it's a bug?

Hi Tess92, thanks for your reply. Yes, I created a king account to save the stats from the old device. After that, I logged in with that account on the new device. But syncing does not work. Furthermore, I exactly did what your linked post describes. I don't know what to do now.