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Why can't I access my gold bars?

MariaSousa66
MariaSousa66 Posts: 3 Newbie
in Support

When I lose a game, I'm not able to use my gold bars to continue.

Please instruct how to solve it.

Thanks in advance.

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Answers

  • kiara_wael
    kiara_wael Posts: 154,847 Candy Moderator

    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

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  • MariaSousa66
    MariaSousa66 Posts: 3 Newbie

    Hi, thanks in advance for telling.

    It's not about purchasing, but using the ones I already have not to lose a level.

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  • Fance
    Fance Posts: 14 Level 2

    Same issue for about a month now. No connection to in app store is possible so I can't use my earned gold bars. Support is only sending auto generated replies which didn't help.

    I guess there is something wrong in the backend which is not possible to fix for users side.

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  • MariaSousa66
    MariaSousa66 Posts: 3 Newbie

    Big time bother...hope it doesn't send us back to square 1...some people lost their progress...kinda takes the fun of the game

    :(

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