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Comments
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Hello Jellylicious crew!
Thanks, @Spinnifix , for reporting this. The team is investigating- I'll let you know more as soon as I hear back from them! 😄
Thanks in advance for your patience! 🙏
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Hello @RaeleneK and @soulbydeznye ! Please head over HERE for more information about this. Thanks! 🤗
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Hello Royal Champions!
So, the Studio has confirmed this issue is solved- you won't encounter it in the future anymore. 😊
Please let us know if the fix doesn't work for you!
Thanks a lot! ❤️
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I lost my streak after 4th winning and my boosters while waiting for opponent, it stated no connection while my internet connection good. It happened sk many times, I’m getting so frustrated and disappointed with all the hard work reaching level 5 and losing streak and boosters
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I have been playing all day and at least three times so far, I complete a level or get to a point where I win a chest and it says “sorry. There was a problem.” And I lose my progress (and the items I used to get me to that level! Now I chose the stripe and wrapped lollipop to play with and it said it couldn’t find me a match. I hit try again and then it comes up “something went wrong.” Not only did I lose these items, but it then told me I lost progress, and I was playing for a chest at the end of that level. Now I have to start again! Please fix this issue and compensate me for my lost items.
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I've been having trouble again getting into the royal championship. Its having trouble connecting again when I try to get back in to play. I've been managing to get back in but it takes several tries. Right now I have tried several times again and can't get in.
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Hello and welcome to our beautiful community
Could you please give me your ID number? Then they could look at your account and help you! thanks You can find the number here:
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Hi there,
Addict to royal championship, I faced twice the following issue :
You play & win the game, but at the end a window pops up and say : "sorry, an error occured" (despite internet connection is still up & running fine)....and you lost your progress.
This is unfair,
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Hello Studio,
The internet situation (claimed by the game) cost me a 5 game streak. The game stalled then ended in the middle of my fifth game of which I was winning. Pure nonsense.
please do something about this.
Thank you,
mdeus/ royal girl/me
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Hello and welcome
I have already replied to it in another post of yours. Please give me your ID number and I could pass it on. thanks
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