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    🍬 Candy Crush - Questions & Feedback

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    • Posts: 45,729

      Hi Kelly @QueenB or GE Team🤗

      Can you please assist this player?

      They came from Turkey to visit America and wondering if they are eligible to take part in Finals! Here is their question👇

      Thank you🙏

    • Posts: 45,729
      edited April 4

      Hello GE Team🤗

      A player reported a glitch which I too have experienced in my game last night!

      When we are out of lives in the game, Tiffi pops up and does some fishing, right? When Tiffi catches a life, those lives are not adding to the game!

      Here is a screenshot provided by the player👇

      image.png

      In my game, Tiffi caught one life and some unlimited boosters as well! Hence, I did not really care about the missing life! But, looking at this player's question, I am thinking that, it is either a glitch or bug!!

      This is the thread👇

      Any insight please🙏

    • Posts: 45,729

      Me again🤗

      Need to report another glitch —> HERE

      Asked for device details and also if the payer has a screen-recording to share, as you might not be able to reproduce the glitch they have reported!

    • Posts: 45,729

      Hi Kelly @QueenB🤗

      A player did not receive the final reward from "Pins" event —> HERE!


      I did give them steps to report the issue to the PS team! But, since the Pins is a very new feature, I wanted to share with you as well!

    • Posts: 16,013
      PummyRaj

      Happy Friday Pummy 🤩

      Candy releases 45 levels per week! We used to release 90 for special occasions but it has been a while since we've done that. I usually get a heads up when we release more than what we are used to.

    • Posts: 16,013

      Hi Pummy 🤗

      I'll leave a comment on the thread 😉

    • Posts: 16,013
      PummyRaj

      Thanks Pummy and I've left a comment on the thread 😉

      Do you remember by the way if you had passed the level?

    • Posts: 45,729

      Hi Kelly🤗

      No, I did not win the level! But, I should have a life in my hand to play the level and win it, right?

    • Posts: 16,013
      PummyRaj

      Thanks Pummy 🤗

      Let’s wait and see if the player comes back with more info, it might just be a device-specific issue, especially since we haven’t seen a large number of similar reports so far. Fingers crossed it’s just a one-off, but we’ll keep an eye on it together!

      Thanks for jumping in so quickly, as always! 🙌

    • Posts: 16,013

      Thanks so much for flagging this! The team has already been made aware of the issue, as Player Support has also received similar reports. It seems to be related to network or connection glitches during the final reward delivery.

      The current recommendation is to ask the player to:
      ✅ Make sure they are connected to a stable internet connection
      ✅ Close and fully restart the app
      ✅ Wait a few seconds on restart to allow the system to retry the reward delivery

      In most cases, the reward should appear automatically when the app relaunches. If not, it’s best to contact Player Support for further help 💜

      Thanks again for catching this and always being so proactive! 💫

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    CM responsible per game:

    - Candy Crush: QueenB
    - Soda: LoFiGummy
    - Farm: LoFiGummy, QueenB
    - Jelly: Snow_Rider
    - Friends: Snow_Rider
    - Pet: Snow_Rider
    - Bubble Witch 3: Snow_Rider
    - Bubble Witch 2: Snow_Rider
    - Farm Super Heroes: Snow_Rider
    - Diamond Diaries: Snow_Rider
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    - Pyramid Solitaire: Snow_Rider