🍬 Candy Crush - Questions & Feedback

PummyRaj

Kevin_

Apr 10, 2025

https://community.king.com/en/Mod-corner/discussion/comment/3306253#Comment_3306253

Thanks! We have now replied to the player to follow up on their issue.

Thank you very much, Kevin🤗🙏

PummyRaj

Hi🙋‍♀️

Just wanted to show you guys —> This!

If they do come back for assistance with sending a complaint through their App, I was thinking of these steps —> Purchases — select any one option — scroll down all the way and click on "Contact Us"!

Would that work?

PummyRaj

Hello GE Team🤗

I always have a question about "merged account" issue! What is the "correct" procedure for the players to contact you guys?

I believe that, this player's account is merged with his wife's account (waiting for details)!

In general, they should create a new account and then, should contact you directly from game App. Then, you will be able to restore their game progress, right? Or did I miss something?

Since you guys are here, I thought of asking for detailed procedure (first hand information😁)🤩

Thank you in advance💜

QueenB

Hi Team and Happy Friday 🤩

A heads up! I wanted to give you a heads up that I have prepared a thread called:

⭐ Final Knockouts – Who’s In? Let’s Clarify the Rounds! 🎯

Please feel free to redirect players who are having doubts rather they qualifies or not to understand how the Knockaround rounds work!

@PummyRaj @kiara_wael @bearwithme

Thank you for your support on this 🤗

QueenB

PummyRaj

Apr 11, 2025

Hi🙋‍♀️

Just wanted to show you guys —> This!

If they do come back for assistance with sending a complaint through their App, I was thinking of these steps —> Purchases — select any one option — scroll down all the way and click on "Contact Us"!

Would that work?

Thank you Pummy for sharing this ☺️

If the player does come back, I think we can ask them to provide a bit more detail, specifically, what purchase they’re referring to and why they believe it was overcharged. That said, any billing-related issues need to be handled by the payment provider directly (like Google Play Store, Apple iTunes, etc.), as they're the ones who process the actual transactions.

So in this case, it’s best to advise the player to reach out to their provider first, as we’re unfortunately not able to intervene on payment processing issues from our side.

Hope this helps 🤗

PummyRaj

https://community.king.com/en/Mod-corner/discussion/comment/3306795#Comment_3306795

Thank you for the heads-up, Kelly 🤗

That is a great thread and easy to understand for the players 😍🙌⭐️

https://community.king.com/en/Mod-corner/discussion/comment/3306801#Comment_3306801

Thank you, Kelly🙏🏼

I don’t think player was having any issues with the payment but, is complaining about high prices! I saw couple of posts in FB as well. And some players commented that it is the affect of “Tariffs”… (I didn’t want to say that in the Community 😅)

PummyRaj

Kelly @QueenB 🤗

Would you like to say something to this player?

https://community.king.com/en/candy-crush-saga/discussion/494002/no-more-levels-impossible-to-compete-in-all-stars-tournament

I think they do know about Star Tournament as they mentioned “difficulty of the advanced levels”🤔

The response they received from “Jumpery” does not really answer their question as the suggestion was to take part in the Tournament next year!

QueenB

@PummyRaj @kiara_wael @bearwithme

Hey, me again 😅

Just a quick heads-up in case players ask… the Volcanic Panic event was supposed to go live today but didn’t go live as expected.

Some players might have received a popup announcing that the event was starting however, due to a technical issue, the event didn’t actually go live as planned but the team is working on getting it out soon!

If you see players mentioning this, please advise them that due to a technical issue, it unfortunately didn't go live in the game as expected but we're working on it and to keep checking the game.

You can also let them know that the event might not appear right away and they should complete their current episode first to check if it shows up.

We’re keeping an eye on it and will follow up if anything changes! Let me know if you spot any trends.

Thanks so much and have a great weekend 🤗

PummyRaj

Hi GE Team🤗 Happy Friday🌷

This is a very well put question regarding the Ads availability & players that move up in the Tournament very quickly!

https://community.king.com/en/candy-crush-saga/discussion/494013/anuncios

Can you please provide your input for the player (which I too would like to know to assist for future queries)🙏

kiara_wael

Ok @QueenB ❤️. Thanks for info . Happy Weekend