Jelly_Jenny

Community Manager

Comments

  • Hi Howard, It appears that you've received a reply to your email? If you have any doubts about the issue, by replying to the email directly will be the fastest way to receive further help. Thanks for your patience. Jenny 
    in Time out and lock up's Comment by Jelly_Jenny March 2018
  • Hi Destiny! You're connecting the game app to your Kingdom account on the new phone? The orange Kingdom connection option is in your in-game settings (lower left hand corner once you open the game). Then be sure to tap on the "log in" option and connect the game to the same Kingdom account you had used on your old phone.…
    in Candy crush levels (progress) not transferring over to new phone or Facebook. Level 225 not 52. Help Comment by Jelly_Jenny March 2018
  • Hi Cheryl, Not to worry I have returned those purchased Gold Bars back to your game. If you should have any issues with purchases in the future head out to our purchases page to get things sorted out right away: https://goo.gl/MR7Eq9 If you have freezing issues like this again, we recommend purchasing the required Gold…
    in Levels freeze when purchasing credits to complete Comment by Jelly_Jenny March 2018
  • Yes, if you click on your Gold Bar balance you're redirected to Candy Shop. So instead you can just go ahead and play the game and use your Gold Bars for extra moves or boosters whenever you want. You might find this help section handy: https://candycrushsaga.com/help Jenny 
    in Lost gold bars Comment by Jelly_Jenny March 2018
  • Hi Rob! If you were charged for the purchase and you didn't receive it, please check out our purchases page: https://goo.gl/MR7Eq9 If you continue to have issues with the game giving you an error message, give these steps a try: https://goo.gl/owWByB I hope this helps! Jenny 
    in Bought gold bars, got an error, money was transferred but did not receive gold bars. Comment by Jelly_Jenny March 2018
  • Hi Cora! If you didn't receive some of your purchases be sure to check out our purchases and refunds page: https://goo.gl/MR7Eq9 Have a great day! Jenny 
    in Facebook aankoop Comment by Jelly_Jenny March 2018
  • Hi Fluffy! For a refund check out our refunds and purchases page here: https://goo.gl/MR7Eq9 For the future to avoid unauthorized or accidental purchases on your device please ensure you follow these steps: support.google.com/googleplay/answer/1626831 Take care. Jenny 
    in Refund Comment by Jelly_Jenny March 2018
  • Hi! You'll find out how to request for a refund here: https://goo.gl/MR7Eq9 For help in protecting your device against accidental or unauthorized purchases please see this link: support.apple.com/en-us/HT204396. I hope that helps! Jenny 
    in Accidental purchase Comment by Jelly_Jenny March 2018
  • Oh that's not sweet at all :( I have returned those purchased Gold Bars back to your game but if you should have any further issues with purchases, take a look at our purchases page: https://goo.gl/MR7Eq9 A way to minimize the chance of this happening again, please make sure that you're using a strong internet connection…
    in The Play More Moves for 10 malfunctioned Comment by Jelly_Jenny March 2018
  • If there's any purchases you didn't receive, Rita, please check out this page: https://goo.gl/MR7Eq9
    in Lost gold bars Comment by Jelly_Jenny March 2018
Avatar