Kevin_

Game Expert

Comments

  • Thank you very much for the follow up information regarding both issues. Would you be so kind as to confirm the game version you have installed, the make and model of the device you play from and your current OS system?
    in Bugs in app and playing adds Comment by Kevin_ 9:34PM
  • Hi @harperC1971, Could you please confirm what is preventing you form downloading the game? What platform are you playing from?
    in Pyramid Saga Comment by Kevin_ 7:54PM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in candy crush jelly saga oyunu sorun var Comment by Kevin_ 7:47PM
  • Hi @Gil_G, I am sorry to hear that you are facing these issues in the game. Regarding the buttons, I know you mentioned having tried some steps but could you ensure to: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free…
    in Bugs in app and playing adds Comment by Kevin_ 7:45PM
  • Hi @kuripjbn and welcome to the Community! I am sorry to hear that your game is constantly crashing, we usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at…
    in App keeps crashing Comment by Kevin_ 7:26PM
  • Hi @Rozyroz and welcome to the Community! In order to send lives to friends, head into the "Social" Hub at the bottom of the main screen > then tap on the friend you want to send lives to to open their player card > finally select "send life". Hope it helps!
    in Concern Comment by Kevin_ 7:23PM
  • Hi @gamergirl515, I am sorry to hear about these 4 Gol bar difference on your balance. Could you please check out our Help Center + chat bot. Then choose the Chat With Us option, this way you can reach out to Player Support to obtain help with these missing Gold Bars, ensuring that your receive a reply as soon as possible.…
    in Not receiving gold bars Comment by Kevin_ February 25
  • Thank you for the additional details. Can you try to play from another browser on the computer. Also alternatively try downloading the Windows app version of the game to try to have him playing there. If you continue to face any kind of issues please try reaching out to support through the method listed above on my last…
    in Passed level 14 000 but today I was back at firts level ?? Comment by Kevin_ February 24
  • Hi @Amina_Hope, I am sorry to hear about your father's progress. It is weird that it is not reflecting if he is using the same Facebook account. Can you please check out our Help Center + chat bot. Then choose the Chat With Us, in order to reach out to Player Support to obtain help with his progress issue to ensure that…
    in Passed level 14 000 but today I was back at firts level ?? Comment by Kevin_ February 21
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Jeu bloqué Comment by Kevin_ February 21
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