Kevin_

Game Expert

Comments

  • Hi again, thanks for the clarification about the Ads. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 
    in Extra Moves Comment by Kevin_ 7:32PM
  • Hi @BennettDG, I am sorry to hear that you have lost your account and levels. Could you please confirm you have tried reconnecting using your King account? If that does not work, could you please share your game User ID:…
    in Receiving my levels Comment by Kevin_ 7:29PM
  • Hi @wriggles, I am sorry to hear that you do not have the option to purchase the super sonic lollipop hammer as your friend does. Please note that the game studio usually run test with purchase offers that may cause them not to be available for everyone and perhaps alternate with different offers instead which is why you…
    in Supersonic lolly Comment by Kevin_ 7:21PM
  • Hi @Cat-13, I am sorry to hear that you are having this trouble with the level. I would like to confirm if you have already tried following the usual troubleshooting? Clearing Cache Checking your game and device are update Restarting your device If so, is this happening only on this level, do you mean that you are not able…
    in Is something wrong with level 9676 Troubleshooting Comment by Kevin_ February 27
  • Hi @richardtkubiak and welcome to the Community! I am sorry to hear that you have not been getting extra moves for this long. Do you mean that you do not get the option to pay Gold Bars for extra moves or are you referring to the option to watch Ads in exchange of moves?
    in Extra Moves Comment by Kevin_ February 27
  • Hi @NiloofarKasnavieh65, I am sorry to hear that you are facing these connection issues. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of…
    in Why does it keep saying you are not connected to the internet? Comment by Kevin_ February 27
  • Hi @Annebelle457 and welcome to the Community! I am sorry to hear that your progress has not transferred to your new device. Could you please log out and log back in but this time please try to login using your King account login instead of your Apple login? Hope it helps!
    in Not Syncing Candy Crush Saga (Apple Login) to new iphone Comment by Kevin_ February 27
  • Thank you for the confirmation, I really appreciate that. I see you mentioned having reinstalled in the past but only working temporarily for a couple of days. Could you please try reinstalling your Jelly Saga game once more please? Then check if the issues continue and again only a temporary fix. If this returns, please…
    in Bugs in app and playing adds Comment by Kevin_ February 27
  • Thank you very much for the follow up information regarding both issues. Would you be so kind as to confirm the game version you have installed, the make and model of the device you play from and your current OS system?
    in Bugs in app and playing adds Comment by Kevin_ February 26
  • Hi @harperC1971, Could you please confirm what is preventing you form downloading the game? What platform are you playing from?
    in Pyramid Saga Comment by Kevin_ February 26
Avatar