Kevin_

Game Expert

Comments

  • Hi @MollyS I have replied to you on this thread to try to help you out with the charges.
    in Pay but did not receive what was paid for Comment by Kevin_ November 8
  • Hey @MollyS , I understand your concern about the charges and as I mentioned unfortunately from our end we are unable to process refunds. However helping you get the items is something we can definitely help with. I tried searching for a ticket/email as you mentioned having reach out on another thread, but was unable to…
    in Delicious Offer Comment by Kevin_ November 8
  • Hi DreamDancer, I am sorry hear that the page does not load when prompted to log in. Could you please try the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection:…
    in anyone else getting prompted to relog onto facebook Comment by Kevin_ November 7
  • Hi Sharry, I am sorry to hear that you had issues with your purchase. Could you please check out our Help Center + chat bot and choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase issue ensuring that your receive a reply as soon as possible. However if you have any issues…
    in Pay but did not receive what was paid for Comment by Kevin_ November 7
  • Hi there Chelleb, I am sorry to hear that your game freezes during contests due to these Ads. Could you please help with some additional information in order to report these Ads: Game where they saw the Ad Day and time the Ad was seen Country it was seen in Type of Ad format: video/static image Screenshot of the Ad in…
    in Ads freeze Comment by Kevin_ November 7
  • Hi MeyerLinda, I am sorry to hear that you are unable to access the Bake a Cake challenge. In this case the waiting message you are facing is not an issue, actually. It is designed that way so we could include more players to this event. In this sense, every player can play a little and every one can receive rewards for…
    in Bake the cake Comment by Kevin_ November 7
  • Hi Rabuzz, I am sorry to hear that your gameplay runs very fast. Could you please confirm the device (make and model) you are using and also the game version you have installed? You can find this by going into your "Settings" > Apps > search for Soda Saga and share the game version installed you see please.
    in Fast Game play Comment by Kevin_ November 7
  • Thank you for reporting that you are facing the same issue. I have forwarded these reports to our team so they can investigate further on the issue. Thanks again!
    in Tournament scoring reverts to -5 - (Edited by CM: FIXED)! Comment by Kevin_ November 7
  • Hi there Molly, In regards to the refunds and also to address the above comment under Pretty Bubbles. I want to assure you we are not bots, AI or anything similar and that as my colleague Colorbomb_Collector mentioned unfortunately when it comes to Microsoft/Windows purchases we are unable to refund these. I understand how…
    in Delicious Offer Comment by Kevin_ November 6
  • Hi Cintia! I am sorry to hear that you are having trouble with your game opening. We usually recommend these steps to make sure that nothing is wrong or broken in your game: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of…
    in No puedo abrir juego en celular Comment by Kevin_ November 6
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