I already knew this was going to be said. Most people already know to update anything that needs to be updated. My phone stays updated, the system stays updated. It's on auto update, I don't have to update, it does it itself. I have plenty of storage and space on the phone. I don't have a lot on there so it will run…

Lynette I didn't know how else to reach you, I've been posting about the game hanging up since the Spring Petopia came on. All this time it has never done this before. I haven't changed phone, plenty of room on my phone, it say app isn't responding and I miss out on the garden / vegetable planting. Any suggestions?

(Spoiler)

Lose all your rewards when you clear the data!

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I watched a youtube video that said to reset the cache and the data, which means you wipe out all your progress. The game came back on that phone, but all the progress was gone. Not the level that I'm on. All the fruit and veggies that I collected were gone. That is why I didn't want to do that.

I'm concerned for the rewards and that I can't collect anymore veggies and fruits. It won't open anymore. Once Petopia goes back, I've lost all my rewards. I can't collect anything anymore also.

I need your help. My game is frozen, it won't open. I took some screenshot to show my progress. I was wondering if tech support would honor what I've saved so I don't lose my rewards. I took screenshots so you can see my game won't open. It's never done this before. I have two phones. Galaxy A14 and a Moto g 2024 phone. It…

If they respond, most of the time they don't. If I lose my progress, so be it. Once Petopia is gone, I can go back to the regular game. My game is still sitting frozen.

Not if I can't open the game to collect. That is why I'm asking if the tech support will honor what I have collected. I played one level, and it stayed in the black, now I can't open the game again.