QueenB

Community Manager

Hi Appointment 😊 The best tips really depend on the board layout and the blockers you’re dealing with. If you can, please share a screenshot of the level at the start, or let us know what’s giving you the most trouble (for example, running out of moves, hard-to-reach blockers, or bad candy drops). Once we can see the…

Thanks so much for checking and sharing those details @MannyFae 👍 This gives the team a much clearer picture of what might be going on. I’ve passed this information along so they can take it into account while investigating. Really appreciate you taking the time and I’ll update the thread if there’s anything more to share.

Hey @MannyFae one quick follow-up if you don’t mind 🙂 Around the time you saw the Coconut Wheel appear on the board, do you remember if you had any timed boosters active, or had recently used a Coconut Wheel booster (for example from an event or reward)? We’re looking into how boosters are being applied at the start of…

Hey @MannyFae, thank you so much for taking the time to document this so clearly and for sharing all the screenshots. That’s really helpful. I’ve flagged this with the team so they can take a closer look. I’ll update the thread if there’s anything to share. Thanks again for the detailed report 🙏

Hi GeoMonte, thanks for being honest about how you’re feeling. Playing for that long and reaching such a high level is no small thing, and it’s understandable to feel frustrated if the game no longer feels fun or fair to you. Difficulty does increase over time, and while purchases are optional, we know that later levels…

Hi elabananag, thanks for reporting this and for sharing the screenshot and I’m really sorry about how frustrating that must be. This is actually a known issue that’s affecting some players, where the game can freeze or close when using certain special boosters. The team is aware of it and is already working on a fix. Just…

Hi @billyboo thanks for reaching out to us! Just so we can understand this properly, could you help clarify one thing for us? When you redeem the gift card, what exactly does it say you’re getting for those 48 hours? For example, is it: unlimited lives, unlimited boosters, or something else? If you’re able to, it would…

Hey Deal_One 😊 Are you referring to the Soda bottles in Candy Crush Soda Saga?

Hi @Jeannz thanks for flagging this! I’ve merged your post here since it’s the same question 😊 Just to clarify, in Critter Catch, the butterfly only counts if you tap it and then successfully pass the level in the same attempt. If the level isn’t completed, the butterfly won’t be added to your progress, even though you…

Thanks everyone for jumping in and helping here 💛 Just to confirm for anyone else reading, in Critter Catch, the butterfly only counts if you tap it and then successfully pass the level in the same attempt. If the level isn’t completed, the butterfly won’t be added to your progress. Really glad this got cleared up, and…