Best Of

Yes, I have tried everything, but it has disappeared totally from the game, as if there was no tournament at all. At first I could see blue candies in the background showing the tournament theme but after updating the game the theme has changed to the normal, he one usually we used to see. No sign of the tournament. I was playing very well, on top of the group way ahead. 😔. I want to get back into the game. This is not fair if the update has to do something with it and get players out of the tournament.

Hey there! I hope you're doing well.  

I understand your concern about the video adverts feature that would give you free items no longer appearing in your game, and would like to clarify its availability within the game. 

The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and exciting by offering different experiences and rewards at various times. 

Due to this, we cannot add this feature back to your game upon request. I hope this clarifies the situation, but if I can assist with anything else, let me know. 

Have a great day! 

Hey there @cdeloof . Hope you're doing well.

I'm sorry to hear you're facing an issue with your Booster Wheel. Please refer to this post to catch any updates about it: Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!

As for the Extra Moves not received, please reach out to our player support team: Contact Us

Our team's available 24/7. Thanks and have a great day.

My booster wheel hasn't worked in weeks. Also, when you get the supposed 5 extra lives I only receive 1. Please fix.

Hey there @artsloon . Hope you're doing well.

Could you confirm if this is the Gemini AI ad? In addition to that, it would also help if you could provide the following details:

• The name of the game where the ad appeared 
• The day and time you saw the ad 
• The country you’re playing from 
• The type of ad (video or static image) 
• A screenshot of the ad 
• The name of the company or brand featured, and any links (if possible) 
• Your Player ID or Facebook ID (if you haven’t shared this already) 

Thanks in advance and have a great day!

Google has an add that is too big for the iPhone screen and I can’t close it out. I end up having to reset my phone to escape the ad and return to the game. This causes a loss in game status. Please help!!!!!

I look at the ads and I don't get any rewards.

Hello and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you .

Tip: If you're looking for support, you can visit our Help Center which is available in your language!

Hola a alguien más le pasa que mira las publicidades y no da recompensas ?

Claro! Para saber em qual nível você está, você pode:

1. Abrir o jogo Candy Crush All Stars
2. Verificar o nível atual na tela inicial ou no mapa de níveis

Ou, se você quiser saber o nível exato, me diga o último nível que você completou ou alguma informação sobre o seu progresso 😊.