Best Of

Hi @deano900000 you're playing directly through Facebook and not in the app, right?

Please update your browser or try a different one. I've had good experiences with Google Chrome. Which browser are you using?

I had about 200000 I think this has happened before and I played it through Facebook.

Yes, that's the case, so I can't open and collect rewards and that's disappointing. King should fix this.

Hey there @Fran2290 . Hope you're doing well.

I'm sorry to hear you're having issues with the ads you watch to get rewards.

Having more information on the advert will help us speed up your report, so in case you encounter the advert again, please try to gather the information below and get back to us: 

• The name of the game where the ad appeared 
• The day and time you saw the ad 
• The country you’re playing from 
• The type of ad (video or static image) 
• A screenshot of the ad 
• The name of the company or brand featured, and any links (if possible) 
• Your Player ID or Facebook ID (if you haven’t shared this already) 

Thanks in advance and have a great day. 

me too.

Hey there @ruby8180 . Hope you're doing well.

I'm sorry to see you're having this issue when trying to send Lives. Could you please try the following troubleshooting steps:

• Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
• Update your device to the latest version of iOS and check for any updates for the game app
• Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link

I hope this helps. Thanks in advance and have a great day.