Help required

saadpindi

Hi everyone I have a problem with my game I was on level 2315 when I uninstall the candy crush ,now I reinstalled it but unfortunately I can't retrieve my progress,when I click on the retrieve my progress option there is a msg showing that can't save this url in your app settings,how can I retrieve my progress??

kiara_wael

https://community.king.com/en/blog/discussion/296837/help-required

Hi @saadpindi . Welcome to our Community 🌺

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Diamond_Lim

Hello! @saadpindi 👋

Welcome to Sweet King Community! 👑

Oh! No! Have you still cannot connect to Facebook on Candy Crush Saga? 😢

Don't worry about this problem! 

Please select your device that you are playing on this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.)

Android

iOS

Kindle 

Windows Mobile 

Windows 10 MS App 

⚠️ Note ⚠️

If you follow uninstall and reinstall this game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

If you have tried all of troubleshooting steps of this problem but it's not worked, you can click here to see the player have answered very insightful to players that I hope you can understand to read and follow these steps too. 😊

Have a nice and safety day! 😊