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Welcome to Sweet King Community! π
This problem looks like on Candy Crush Soda Saga. Right?! π€
Let @Pitty_KittyΒ @YoscaΒ the Soda Moderators help and answer you soon.
If you want to ask this game question, please ask onΒ Candy Crush Soda Support CommunityΒ (Correct Area) next time. Thanks! π
Have a nice and safety day! β€οΈπ
I move this thread to Candy Crush Soda Support Community soon.
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Hello @12_3v welcome π If your map is empty and has no other features your game may need to reconnect to the servers. Have you checked for game and device updates? We have a general troubleshooting that can help:
provided you saved your progress with a King account, log out of the game - clear the cache ->Β not dataΒ Β that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not dataβοΈ)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data.
If you need other support on Soda game, please visit us π here. We're happy to help you π€