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12_3v
12_3v Posts: 3 Newbie
edited September 2022 in Support

I had friends but the game changed up on me. It don't show wonder ball or anything on the home screen

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  • Diamond_Lim
    Diamond_Lim Posts: 151,978 Diamond Diaries Moderator
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    Welcome to Sweet King Community! 👑

    This problem looks like on Candy Crush Soda Saga. Right?! 🤔

    Let @Pitty_Kitty @Yosca the Soda Moderators help and answer you soon.

    If you want to ask this game question, please ask on Candy Crush Soda Support Community (Correct Area) next time. Thanks! 😉

    Have a nice and safety day! ❤️😊

    I move this thread to Candy Crush Soda Support Community soon.

  • Yosca
    Yosca Posts: 15,131 Soda Moderator
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    Hello @12_3v welcome 🙂 If your map is empty and has no other features your game may need to reconnect to the servers. Have you checked for game and device updates? We have a general troubleshooting that can help:

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data.

    If you need other support on Soda game, please visit us 👉 here. We're happy to help you 🤗

Hey! Would you like to give us your opinion?