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Cant use my gold bars for more moves

yonathanfam
yonathanfam Posts: 4

Level 1

edited November 2023 in Support

What im i suppose to do🙄🙄🙄

Answers

  • Hi my friend welcome its lovely to meet you

    Sorry you are experiencing this issue

    It is showing a connection error let's do a little trouble shooting to see if we can clear it for you

    First check for any pending updates then clear cache from your device settings menu

    Please make sure you have a strong Internet connection and at least 2gig of free memory

    Now log out of everything and leave your device off for a moment or two

    Please let me know how you get on 🤞💓

  • kiara_wael
    kiara_wael Posts: 157,673

    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

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