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Please help black screen and lost everything

becfbecf Posts: 2 Newbie
in Players' Corner

I’m so deflated right now. Got black screen and did what this site says but no matter what, despite the fact I was connected via Facebook, I have still lost all my progress. I have tried it all and even though it’s recognising me, it’s rakes me me back level one. Years of work gone is there anything else I can do?

Flag · Helpful Woah! Sweet Love Haha

Comments

  • Diamond LimDiamond Lim Posts: 34,460 Game Expert
    https://community.king.com/en/blog/discussion/315788/please-help-black-screen-and-lost-everything

    Welcome to Sweet King Community! 👑

    Which King's game are you asking this problem? 🤔

    How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

    You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    You can also check to read and follow these troubleshooting steps of lost your current level. (This solve discussion by Community Team.) (Any Device) 😉

    So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on any King's Game! 😉

    Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

    Have a nice and safety day! 😊


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    Flag · Helpful Woah! Sweet Love Haha

  • Hey! Would you like to give us your opinion?

  • becfbecf Posts: 2 Newbie

    it was candy crush saga and playing it on my iPod. All of a sudden I got a black screen. I tried doing what you suggested but it just takes me back to level one via my Facebook profile again.

    Flag · Helpful Woah! Sweet Love Haha
  • Diamond LimDiamond Lim Posts: 34,460 Game Expert
    https://community.king.com/en/blog/discussion/comment/1152119#Comment_1152119

    Thank you for your answering!

    You can see my previous reply here then you follow these steps that I hope this helps. 😉


    💍 Diamond Diaries Guides and Polls 💍

    👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑

    Flag · Helpful Woah! Sweet Love Haha

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