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Please help black screen and lost everything

becfbecf Posts: 2 Newbie

I’m so deflated right now. Got black screen and did what this site says but no matter what, despite the fact I was connected via Facebook, I have still lost all my progress. I have tried it all and even though it’s recognising me, it’s rakes me me back level one. Years of work gone is there anything else I can do?

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