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Please restore my Candy Crush level (3266)

tsnj420tsnj420 Posts: 2 Newbie

My facebook gamer ID is: 11995301207

I've already tried syncing with my King account. It says it's already synced but it's not. Starts me to level 1.


  • Diamond LimDiamond Lim Posts: 42,480 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Oh No! Have you lost your current level on Candy Crush Saga? 😢

    Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

    So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

    If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

    ** If you have asked any questions on Candy Crush Saga, Reminder! Please join to ask here on Candy Crush Support Community (Correct Area), thank you! 😊 **

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    Anyway, in the absence of our Community Hub Game Moderators @Elsa and @wykoon, we would like to help you navigate around this Community. Thus, please check out this guide as it will help you find your way around. If you have any questions, please don’t hesitate to ask. 

    Tag one of the Game Moderators by using the @ symbol and then type out our name. You will see a box pop up so click on the correct name and your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! 😊

    By the way, I will move this thread to Candy Crush Support Community soon. 😉

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  • Hey! Would you like to give us your opinion?

  • ElsaElsa Posts: 32,176 Community Hub Moderator

    Welcome to our community @tsnj420! Please follow the steps that @Diamond Lim posted above to get your user ID # and then to complete the contact form. They can go into your account and get your progress back on track! Please keep in mind that if they are backed up it might take a bit before it's resolved. You will get a bot email from them please respond to it and then you will hear from them. There should also be a ticket # assigned for your issue so that could always be your follow up with them.

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  • FlaringCrystal120FlaringCrystal120 Posts: 3,056 Level 5

    Hello and welcome to the community.

    If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.

    If you had saved the game with your email address at some point, then the levels should be saved on your King account. Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it. 

    If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game. If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go click HERE to force the game to connect to your account instead.

    Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page HERE to sync the levels over to your new device.

    If the game wasn't saved on any account, Player Support can restore your levels manually.

    First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Then click the link below:

    Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away, and your Game ID.

    Here's how to find your Game ID.

    1. Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
    2. Select the 'My Profile' button.
    3. On your game profile page, double tap the King logo above, and this should reveal your Game ID.

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