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Lost progress

tashrosin
tashrosin Posts: 3 Newbie
edited July 2022 in Support

The game kept crashing-I was signed into Facebook. The forum suggested I reload candy crush saga and I’ve gone from level 3678 to 1….how do I get to my old level?

Comments

  • Diamond_Lim
    Diamond_Lim Posts: 162,075 Diamond Diaries Moderator

    Hello there! @tashrosin 👋

    Welcome to Sweet King Community! 👑

    Oh No! Have you lost your current level on Candy Crush Saga? 😢

    Don't worry! You click here to read to follow these troubleshooting steps of lost progress that I hope this helps and you can back to your current level on this game! 😉

    If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

    ⚠️ Need help? Check our FAQ:s first HERE

    If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

    If you have any questions, please ask any one of the Game Moderators or our Hub Moderator @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! ❤️😊

    I move this thread to Candy Crush Community soon. 😉

  • Drou
    Drou Posts: 1 Newbie

    hi! I keep havIng a similar issue, every time my winning streak gets to 23/24 the game crashes and I lose the whole stream! Anyone have any idea why this is happening!? I’m getting so frustrated!

  • Diamond_Lim
    Diamond_Lim Posts: 162,075 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Something went wrong obviously in your game if the win streak didn't continue even though you haven't lost any life.

    If this happens, it is not possible to restore it I'm afraid. You will need to start over again in the challenge.

Hey! Would you like to give us your opinion?