Kevin_

Game Expert

https://community.king.com/en/pet-rescue-saga/discussion/comment/3324445#Comment_3324445 Thanks! We usually recommend these steps to make sure that nothing that everything is running smoothly so please follow the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game…

https://community.king.com/en/candy-crush-saga/discussion/comment/3323106#Comment_3323106 Hey @jamescross, not at all! Once you download the windows app and access the game choose the option to login with Facebook and it should take you right into your level again.

I am glad to hear that it worked after reinstalling. Regarding the lives, please note that whilst it is possible to store lives on your mobile device for offline usage, we cannot guarantee that they can be kept indefinitely. Lives can get lost through an update of the game , through the restart of your device or in this…

Hi @Sorin77 and welcome to the Community! I am sorry to hear that you are no longer seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 

Hi @degir123 and welcome to the Community! Can you please elaborate a little further what trouble are you facing with lives?

Hi @turac and welcome to the Community! I am sorry to hear that you are not getting the super color bomb feature all of a sudden. Please note that the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you…

Hi @IngyRaafat, I am sorry to hear that you were unable to use your Gold Bars. Can you please let me know what has prevented it? Have you received any errors?

Hi @knitsafghans, I am sorry to hear that your game froze after using Gold Bars. I have gone ahead and added those 10 bars back to your account, however we usually recommend these steps to try to avoid these issues: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device…

Hi @shameenamohammed, welcome to the Community! I am sorry to hear that you are no longer seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 

Hi @keremercelik and welcome to the Community! I understand that you would like to ensure that your progress is backed up in case you lose your Facebook. Please check this article we prepared to help you with this situation Don't lose your progress- save your game!