Comments
-
Hi there Cheryl. Sometimes the mobile and Facebook versions of a game will feature a different number of levels. For the majority of our games, all the latest levels are initially released onto Facebook and then adapted for mobile platforms like iOS and Android. This means that quite often, there are more levels available…
-
Can I ask if you have a Kingdom account? The levels should sync, and you can try to log out and log back in, and try clearing the cache on your tablet. If that doesn't work, this might be a technical glitch that our Moderator will have to look at for you. Let me know so I can send this to her for you. :) Have a wonderful…
-
Hello John! Can you try these troubleshooting tips to see if it solves the problem? If it doesn't work, I can elevate it to the Moderator so she can look into what is happening. Thanks for writing to King Care and I hope you have a great day! https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
-
Hello there Janice! I hope you are having a good day. I will send this on to the Moderator for you, as it may be a glitch in the game. Thank you so much for bringing it to our attention, as this helps the team stop glitches before they get out of hand. Thanks for writing to King Care and have a great day!
-
Hi Malia. Can you take a screenshot of what you are seeing because on my level 132, you need one striped/color bomb combo and you need one wrapped/color bomb combo. Here is how to do a screenshot. There are tabs on the top of the screen, so you just pick your device and click on that tab. https://www.take-a-screenshot.org/…
-
Hello Scott. I see you have tried to save your progress but that you have lost your levels anyhow after switching to a new device. Have you connected to either The Kingdom or Facebook, because your levels would be saved to them, even if you switch phones. Here is an article that explains it a little more: If you are…
-
Hello Kdurga. Are you saying your profile picture isn't showing? I think we have heard of that glitch happening to others, so I will let the Moderator know about this. In the meantime, here is the article about why sometimes you don't get events and others do. I hope this helps, and the Moderator will contact you about the…
-
What was your question? Did you try clicking on your picture? It will take you to your profile and all your answers and questions are listed there. :)
-
Since questions like this require sensitive information, we can not handle them here in the Forum. You can go here https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 to get this issue handled. Have a great day and thank you for contacting King Care!
-
Hello Dottie! Oh dear, I have seen other glitches with the Prize Wheel from other players too, so I will send this to the Moderator right now. She will private message you when she sees it and will help you get all the prizes you have won. I am so sorry for the inconvenience and I hope you have a nice day!
