QueenB

Community Manager

Hi @geet9, thanks for posting. To help us understand what’s happening, could you share a bit more detail? • What device are you playing on? • Does the game crash during a level or at another moment? • Does it seem to happen while using special candies or boosters, or just in general? • When did this start happening for…

I know this is something you’ve raised before, and I haven’t forgotten about it. Right now there isn’t anything new I can share regarding event availability, but your feedback is noted and on our radar 🧐

I love how much personality you’ve given her 😄 The details are chef’s kiss 😘 The Gummy Gala dress, the accessories, and that purse is such a fun touch. You can really tell how much thought you put into translating Denize into human form. Always a joy seeing your imagination at work @snakegore999 💛

Hi jennnilaw, Thanks for sharing these extra examples and I can see why this is frustrating, especially when it happens while using boosters or Gold Bars. I want to let you know that this has now been reported and is currently being looked into by the team. At the moment I don’t have a fix or timeline to share, but your…

Hi there 👋 For game updates, you’ll always need to check your device’s app store, as that’s where updates are released. When it comes to the community, could you clarify what kind of update you mean? Are you asking about game news, events, or something else? Happy to point you in the right direction once I know what you’re…

@kiara_wael @MountainMom

Thanks for coming back with all those details, RoxAnnaF. That really helps 🙏 I’ve passed all of this along, including the device change and how often the Kohl’s ads are showing up, so the Ads Team has the full picture. If you’re able to catch it next time, a screenshot of the Kohl’s ad when it gets stuck would really help…

Thanks for flagging this 🧐 I'm trying to reproduce it on my end (I'm on iOS) but not seeing the same thing at the moment. Just to help us narrow it down, could you let me know: Does this happen every time you visit the Ideas section, or only after clicking a specific post? If possible, could you share the link to the…

Hi Gisela, thank you for explaining the situation so clearly. From what you describe, it sounds like the game is loading two different game saves depending on how you log in. When you play via Facebook on the website, the game is connecting to your older account. When you open the app, it seems to be connecting to a…

Thanks for the extra details! Since this isn’t limited to one booster and it’s freezing during regular gameplay too, let’s rule out a few common causes first. Could you try the following, if you haven’t already: • Close the game completely • Restart your device (not just the app) • Make sure the game is fully up to date •…