QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/comment/3332177#Comment_3332177 I have great News 😃 We have been able to identify the cause of the issue with dragons occasionally going missing after hatching in Sprinks’ Nest levels and the team is already working on a fix 🎉 There’s no timeline yet, but just…
    in Marshmallow and other new game elements! Comment by QueenB May 30
  • https://community.king.com/en/candy-crush-soda-saga/discussion/499299/my-devices-are-not-syncing-my-game-level Hi Ronel, happy to help with your syncing issue! Just to confirm, are you logged into the same King or Facebook account on both devices? Also, if you’ve just played a few levels, sometimes the progress needs a bit…
    in My devices are not syncing my game level Comment by QueenB May 29
  • https://community.king.com/en/candy-crush-soda-saga/discussion/499296/my-game-in-make-a-cake-froze Hi rosek14all, sorry to hear about your game freezing while playing Make a Cake 😮 Could you tell us what happened exactly before the game froze? For example, did you use any boosters or did something specific trigger it?…
    in MY GAME IN MAKE A CAKE FROZE Comment by QueenB May 29
  • https://community.king.com/en/candy-crush-soda-saga/discussion/499289/issue-with-the-game Oh no, I’m really sorry to hear your streak was lost, especially after making it to almost 700! That’s such an impressive achievement, and I can imagine how frustrating it must feel. Can you help us understand a bit more about what…
    in Issue with the game Comment by QueenB May 29
  • https://community.king.com/en/candy-crush-soda-saga/discussion/499281/why-didnt-i-receive-my-daily-bonus-today https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3333422#Comment_3333422 Thanks for reaching out about your Daily Bonus and sorry to hear it's missing 😕 To help us understand what happened,…
    in Why didn't I receive my daily bonus today Comment by QueenB May 29
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3333043#Comment_3333043 Thank you so much for the detailed explanation and the screenshot,that already helps a lot 🙌 Hold off on uploading the video for now. Since the Community doesn’t support direct video uploads, you’d need to use something like Google…
    in Bugs, level 284 and 311 Comment by QueenB May 29
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3332781#Comment_3332781 https://community.king.com/en/candy-crush-saga/discussion/comment/3332778#Comment_3332778 Thanks for getting back to me with those details. I’ve passed everything along to the team, including that it seems to happen only on the first…
    in Bugs, level 284 and 311 Comment by QueenB May 28
  • Hey @christinewupp 🙂 Thanks for writing this up. I read through it all and it’s clear how much you care about the game and how thoughtfully you’ve laid out your feedback. I really appreciate it. I get what you’re saying about the older levels, there’s something special about those designs that required a bit more thinking,…
    in The sad demise of the last levels lovingly written by human designers Comment by QueenB May 28
  • https://community.king.com/en/candy-crush-saga/discussion/499077/bugs-level-284-and-311 https://community.king.com/en/candy-crush-saga/discussion/comment/3332432#Comment_3332432 Hi wonderbison and MannyFae 👋 Thanks again for flagging this issue and sharing all the helpful details so far as it really helps a lot! We’ve…
    in Bugs, level 284 and 311 Comment by QueenB May 28
  • https://community.king.com/en/candy-crush-saga/discussion/499046/episode-race Hi Tonypal 👋 Thanks for reaching out! The Episode Race is one of those features that’s not always available to all players at all times. Sometimes it’s being tested or temporarily disabled for certain accounts. If you're able to keep playing the…
    in episode race Comment by QueenB May 27
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