Level 3
I have spent several weeks, and multiple ticket numbers, sending King player support messaged about a problem I encountered with Candy Crush Saga. I filled in the "contact us" form on the King.com website I received an email asking for more infomration (much of which I had already filled in on the "contact us" form) I…
... send that email from an account that accepts incoming emails so they can actually reply. OR Actually bother to read their replies when they are sent - Don't just ignore their replies then say, "You haven't replied, so we're closing this ticket." Over two weeks of ignored replies and multiple ticket numbers only to be…
I reported an issue to Customer Support over 10 days ago, using the "contact us" form on the website. I got an reply asking me to reply with more information (most of which was filled in on the webform I sent, the rest included in my message) I replied with the information they asked for I got another email saying that…
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