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When you want customers to reply to your emails....
Clothsprogs
Posts: 23
Level 3
... send that email from an account that accepts incoming emails so they can actually reply.
OR
Actually bother to read their replies when they are sent - Don't just ignore their replies then say, "You haven't replied, so we're closing this ticket."
Over two weeks of ignored replies and multiple ticket numbers only to be told
"we won't be able to continue to respond to further messages specifically on this subject."
When I complain that I have replied multiple times and my replies have been ignored.
I would say King.com customer support is a joke, except that it isn't funny at all for the person being provoked.
Teddy
Comments
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https://community.king.com/en/blog/discussion/311959/customer-service-outside-the-community-part-2
Hello and welcome to our beautiful community
I gave you 2 links from my survey. Please vote there. You can no longer comment on one of them, only vote. Please help with that. I know that this situation is being worked on. So it's not an idea.
