Hints coming up immediately

ElsaElsa Posts: 18,569 Superstar
edited April 8 in Support
@MarkHawk are they testing the speed in this game?  Last night when I opened the game the hints came up immediately!  I just checked it again now and I created a video to show you (see below).  Now I understand why the players who play Candy Crush want the hints to have a shut off because it's very distracting.  Can you please find out if they are testing the speed and have made me a tester?  Thanks.



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Answers

  • firebombmarkusfirebombmarkus Posts: 7,059 Superstar
    Hi, @Elsa Thanks for sharing this with us. I just checked my game and didn't notice this. If it's testing let's hope it will just stay a test and not implemented into the game.
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  • MarkHawkMarkHawk Posts: 4,079 Community Manager
    Hi Elsa,

    Haven't seen this before. Let me do a check up if there's a test rolling for the hints :+1:

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  • Jackson1573Jackson1573 Posts: 1
    I’m having the same issue. It’s super annoying:( Can we turn it off?
  • firebombmarkusfirebombmarkus Posts: 7,059 Superstar
    Hi @Jackson1573 Unfortunately, we can't turn it off yet. I am still not experiencing this. You are probably a part of a certain amount of players who are being tested. Let's be a little patient and see how it will turn out. Thank you for your understanding. Have a wonderful day 🤗
    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • Anna_TittleAnna_Tittle Posts: 12 ✭✭
    Elsa said:
    @MarkHawk are they testing the speed in this game?  Last night when I opened the game the hints came up immediately!  I just checked it again now and I created a video to show you (see below).  Now I understand why the players who play Candy Crush want the hints to have a shut off because it's very distracting.  Can you please find out if they are testing the speed and have made me a tester?  Thanks.



    Hi @Jackson1573 Unfortunately, we can't turn it off yet. I am still not experiencing this. You are probably a part of a certain amount of players who are being tested. Let's be a little patient and see how it will turn out. Thank you for your understanding. Have a wonderful day 🤗

    Elsa said:
    @MarkHawk are they testing the speed in this game?  Last night when I opened the game the hints came up immediately!  I just checked it again now and I created a video to show you (see below).  Now I understand why the players who play Candy Crush want the hints to have a shut off because it's very distracting.  Can you please find out if they are testing the speed and have made me a tester?  Thanks.




  • Anna_TittleAnna_Tittle Posts: 12 ✭✭
    From Anna, Hi Elsa, Mark & Jackson,

    I'm having the same problem. This is April 20th, 2019. Once in a while it will stop while playing but then starts again. It only happens on my Kindle Fire 7. When I play on my Mac computer it doesn't start showing me what moves to make till I've been on for a while.  So tired of this.

    Anna

  • ElsaElsa Posts: 18,569 Superstar
    From Anna, Hi Elsa, Mark & Jackson,

    I'm having the same problem. This is April 20th, 2019. Once in a while it will stop while playing but then starts again. It only happens on my Kindle Fire 7. When I play on my Mac computer it doesn't start showing me what moves to make till I've been on for a while.  So tired of this.

    Anna

    Mine starts immediately even before I can see the entire board and I am also tired of it.
  • firebombmarkusfirebombmarkus Posts: 7,059 Superstar
    Hi @Anna_Tittle and welcome to our adorable Community 😊 I am still not having this issue and I am sorry that you and @Elsa are. It is 20th April indeed, but please understand that we don't have all the answers and we are trying hard to find out and help you. @Elsa and I will remind the Community Manager after a holiday to find out what is happening. Thank you for your understanding. Have a wonderful weekend 🤗
    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • Anna_TittleAnna_Tittle Posts: 12 ✭✭
    Elsa said:
    From Anna, Hi Elsa, Mark & Jackson,

    I'm having the same problem. This is April 20th, 2019. Once in a while it will stop while playing but then starts again. It only happens on my Kindle Fire 7. When I play on my Mac computer it doesn't start showing me what moves to make till I've been on for a while.  So tired of this.

    Anna

    Mine starts immediately even before I can see the entire board and I am also tired of it.

    From Anna

    Hi Elsa, I'm tired of it to. About ready to stop playing.

    Anna
  • Anna_TittleAnna_Tittle Posts: 12 ✭✭
    Hi @Anna_Tittle and welcome to our adorable Community 😊 I am still not having this issue and I am sorry that you and @Elsa are. It is 20th April indeed, but please understand that we don't have all the answers and we are trying hard to find out and help you. @Elsa and I will remind the Community Manager after a holiday to find out what is happening. Thank you for your understanding. Have a wonderful weekend 🤗
    From Anna, Hi Firebombmarkus, This has gone on for me for weeks now. I'm about ready to stop playing this game. Its one of my favorites. For me it only happens on my Kindle Fire 7.  That is where I like to play most of my FB page games. Still about ready not to play this any more if it takes a lot longer to fix it.  Sorry. Anna
  • ElsaElsa Posts: 18,569 Superstar
    Hi @Anna_Tittle, it's happening on my iPhone and iPads!  It has also been going on with me for a while too.  I don't understand why others aren't reporting this.  It can't just be the two of us.
  • Anna_TittleAnna_Tittle Posts: 12 ✭✭
    Elsa said:
    Hi @Anna_Tittle, it's happening on my iPhone and iPads!  It has also been going on with me for a while too.  I don't understand why others aren't reporting this.  It can't just be the two of us.
    From Anna, Hi Elsa, Its happening just on my Kindle. Maybe other don't know how to report it. I've even reported it on Twitter site for this game. Just did it yesterday.

    Anna
  • ElsaElsa Posts: 18,569 Superstar
    You’re right!  Others might not know how to report it.
  • sugargirl53sugargirl53 Posts: 10 ✭✭
    I’m having the same problem. I’ve done the past few updates, including a recent one, and the issue persists. I play the game daily, since it’s release, and find the hints extremely annoying! It takes the fun out of the game! Why hasn’t this been addressed and fixed?
  • ElsaElsa Posts: 18,569 Superstar
    Hi @sugargirl53, it's not always that easy to find a fix.  I know that in Candy Crush Saga the speed of the game was in testing mode so the players were complaining about the hints coming up immediately.  Compare the volume of players in Candy Crush Saga to the number of players in Blossom Blast Saga and they had a lot more complaints.  I know that the community manager was in touch with them letting them know about this.  I am waiting back to find out what's going on.  Keep checking back here.
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