Hints coming up immediately

Elsa

@MarkHawk are they testing the speed in this game?  Last night when I opened the game the hints came up immediately!  I just checked it again now and I created a video to show you (see below).  Now I understand why the players who play Candy Crush want the hints to have a shut off because it's very distracting.  Can you please find out if they are testing the speed and have made me a tester?  Thanks.

firebombmarkus

Hi, @Elsa Thanks for sharing this with us. I just checked my game and didn't notice this. If it's testing let's hope it will just stay a test and not implemented into the game.

MarkHawk

Hi Elsa,

Haven't seen this before. Let me do a check up if there's a test rolling for the hints

Jackson1573

I’m having the same issue. It’s super annoying:( Can we turn it off?

firebombmarkus

Hi @Jackson1573 Unfortunately, we can't turn it off yet. I am still not experiencing this. You are probably a part of a certain amount of players who are being tested. Let's be a little patient and see how it will turn out. Thank you for your understanding. Have a wonderful day 🤗

Anna_Tittle

Elsa said:

@MarkHawk are they testing the speed in this game?  Last night when I opened the game the hints came up immediately!  I just checked it again now and I created a video to show you (see below).  Now I understand why the players who play Candy Crush want the hints to have a shut off because it's very distracting.  Can you please find out if they are testing the speed and have made me a tester?  Thanks.

firebombmarkus said:

Hi @Jackson1573 Unfortunately, we can't turn it off yet. I am still not experiencing this. You are probably a part of a certain amount of players who are being tested. Let's be a little patient and see how it will turn out. Thank you for your understanding. Have a wonderful day 🤗

Elsa said:

@MarkHawk are they testing the speed in this game?  Last night when I opened the game the hints came up immediately!  I just checked it again now and I created a video to show you (see below).  Now I understand why the players who play Candy Crush want the hints to have a shut off because it's very distracting.  Can you please find out if they are testing the speed and have made me a tester?  Thanks.

Anna_Tittle

From Anna, Hi Elsa, Mark & Jackson,

I'm having the same problem. This is April 20th, 2019. Once in a while it will stop while playing but then starts again. It only happens on my Kindle Fire 7. When I play on my Mac computer it doesn't start showing me what moves to make till I've been on for a while.  So tired of this.

Anna

Elsa

Anna_Tittle said:

From Anna, Hi Elsa, Mark & Jackson,

I'm having the same problem. This is April 20th, 2019. Once in a while it will stop while playing but then starts again. It only happens on my Kindle Fire 7. When I play on my Mac computer it doesn't start showing me what moves to make till I've been on for a while.  So tired of this.

Anna

Mine starts immediately even before I can see the entire board and I am also tired of it.

firebombmarkus

Hi @Anna_Tittle and welcome to our adorable Community 😊 I am still not having this issue and I am sorry that you and @Elsa are. It is 20th April indeed, but please understand that we don't have all the answers and we are trying hard to find out and help you. @Elsa and I will remind the Community Manager after a holiday to find out what is happening. Thank you for your understanding. Have a wonderful weekend 🤗

Anna_Tittle

Elsa said:

Anna_Tittle said:

From Anna, Hi Elsa, Mark & Jackson,

I'm having the same problem. This is April 20th, 2019. Once in a while it will stop while playing but then starts again. It only happens on my Kindle Fire 7. When I play on my Mac computer it doesn't start showing me what moves to make till I've been on for a while.  So tired of this.

Anna

Mine starts immediately even before I can see the entire board and I am also tired of it.

From Anna

Hi Elsa, I'm tired of it to. About ready to stop playing.

Anna

Anna_Tittle

firebombmarkus said:

Hi @Anna_Tittle and welcome to our adorable Community 😊 I am still not having this issue and I am sorry that you and @Elsa are. It is 20th April indeed, but please understand that we don't have all the answers and we are trying hard to find out and help you. @Elsa and I will remind the Community Manager after a holiday to find out what is happening. Thank you for your understanding. Have a wonderful weekend 🤗

From Anna, Hi Firebombmarkus, This has gone on for me for weeks now. I'm about ready to stop playing this game. Its one of my favorites. For me it only happens on my Kindle Fire 7.  That is where I like to play most of my FB page games. Still about ready not to play this any more if it takes a lot longer to fix it.  Sorry. Anna

Elsa

Hi @Anna_Tittle, it's happening on my iPhone and iPads!  It has also been going on with me for a while too.  I don't understand why others aren't reporting this.  It can't just be the two of us.

Anna_Tittle

Elsa said:

Hi @Anna_Tittle, it's happening on my iPhone and iPads!  It has also been going on with me for a while too.  I don't understand why others aren't reporting this.  It can't just be the two of us.

From Anna, Hi Elsa, Its happening just on my Kindle. Maybe other don't know how to report it. I've even reported it on Twitter site for this game. Just did it yesterday.

Anna

Elsa

You’re right!  Others might not know how to report it.

sugargirl53

I’m having the same problem. I’ve done the past few updates, including a recent one, and the issue persists. I play the game daily, since it’s release, and find the hints extremely annoying! It takes the fun out of the game! Why hasn’t this been addressed and fixed?

Elsa

Hi @sugargirl53, it's not always that easy to find a fix.  I know that in Candy Crush Saga the speed of the game was in testing mode so the players were complaining about the hints coming up immediately.  Compare the volume of players in Candy Crush Saga to the number of players in Blossom Blast Saga and they had a lot more complaints.  I know that the community manager was in touch with them letting them know about this.  I am waiting back to find out what's going on.  Keep checking back here.