Doondie Level 5

I'm afraid you've lost ads and Sweet Cinema as a result of making a purchase. It's King's way of "rewarding" paying players - they punished you instead.

Are you playing on a mobile device? You need version 1.149.0.1. Check the app store for an update. If you're playing on a Windows PC through Facebook's website, then I'd suggest using the standalone desktop version you can get from Microsoft's App Store. Good luck! 👍

Do you see Sweet Cinema in your game events? Have you made any purchases with real money recently?

What level where you on before? How many gold bars did you lose? Do you have any screenshots to prove your progress before the incident? I'm surprised Support haven't even tried to help you. They often reply on the same day, including over the weekend. Someone I was helping pass a hard level found out their account was…

Seems you have a newer Huawei device, which means it doesn't have Google Mobile Services, which explains why you can't connect to the store. I'd suggest updating your AppGallery, then search for Gbox and install it. Hope this will solve the problem. If necessary, reinstall the game through Gbox, if it's available. You'll…

This is old news. I appreciate your taking the time to post it but please don't request tags about a repost. It makes me want to disable email notifications altogether.

Helloes, What do you mean you don't have Sweet Cinema anymore - the feature has completely disappeared together with ads or there just aren't ads for it to work? Have you made any in-game purchases recently?

Hello and welcome to the forum! 👋 Could you post a screenshot? You can't claim gold bars merely for passing levels. You get a gold bars reward for winning the Episode Race, for finishing a full Candy Royale run, as well as for completing the 3rd Chocolate Box.

Hi there, Do you play on the browser version through Facebook's website? If so, I'd suggest switching to the standalone Windows desktop version. Regarding "sweet events coming soon" - next time you see that, just repeat an easy older level. This should refresh your Events page. Have fun! 👍

Hello, @BernardMbugua and @ch930, What device are you playing on? What is your country of residence? Have you ever been able to access the store? If yes, when was the last time and has anything changed since?

You shouldn't have issues with this device, as it naturally has Google Mobile Services. Write to Support and ask them if there's an issue with your device and the game. Tell them when it last worked fine. Do you remember installing some other apps around the time the connection issue started? Try deleting junk apps…

The sync option is on King's website. Since you're using a mobile device, you gotta enable "desktop view", otherwise the Sign in, then Settings button at the top right won't show up. You'll find the sync option there. By the way, I noticed that your community account was indeed created in 2020. Bear in mind that a King…

Hello, Ms Newbie, Welcome to the forum! 👋 Was connection to the store working fine before the problem occurred 2 months ago? Has anything changed in your circumstances since then? For example new phone or new phone operating system (software update)? What is your phone's brand and make? What operating system does it have?…

Hi there, Where are you looking for the sync option? What device are you playing on? What device are you using to browse the Internet? When did you create your King account and how?

Hi there and welcome to the forum! 👋 Could you post a screenshot to show us what happened? I played the level and all cherries were already present on the board. You shouldn't have had any issues completing the level. The magic mixer at the bottom gotta be destroyed by you, otherwise it will keep locking adjacent cells.…

Hello and welcome to the forum! 👋 Could you post a screenshot of your game before and after completing the Royale run? Do you have issues receiving gold bars from other features, namely Episode Race and 3rd Choco Box? Some players mistakenly think they are supposed to get gold bars after each Royale level, while in reality…

* * Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules

Hello and welcome to the forum! 👋 What device are you playing on?

New accounts get a random animated avatar. You'll need to create a new King account if you want to start over and customise your avatar. I see nothing appealing in this chicken but it's your choice.

Hi there, Welcome to the forum! 👋 No need to create multiple threads about the same topic. Unfortunately, you get only once chance to beat a level from the first try, which is what the golden crown indicates - you succeeded on the first try. It's how it works. Whether you fail or the game crashes, you will not be able to…