QueenB

Community Manager

Comments

  • Hi @Tami77 and thanks for the tag @Alienscarappreciate you jumping in here 👍 Just to confirm, Player Support is aware that there have been a few reports like this, and this has already been flagged to the team so it’s being looked into. That said, Alienscar is right: from the community side, we’re not able to manually…
    in PINS Comment by QueenB 2:39PM
  • Oh wow, I completely missed this earlier @snakegore999 😥 That sounds like a fun way to close the loop on your crossover series, and I’m curious to see how you bring it together. If it’s anything like your previous pieces, I’m sure it’ll spark plenty of discussion here. Looking forward to seeing it when it’s ready 🙂
    in 🎨 Community Spotlight: Celebrating Denize through Fan Art 🐉 Comment by QueenB 2:29PM
  • Hi @sajankattel, thanks for explaining that. I understand that you were already logged in with the same account as before, so let’s double-check the sync just once more. If you haven’t tried this yet, could you please: Fully close the game Restart your device Open the game again and log in using the same email address you…
    in Recover my old progress mistakly lost Comment by QueenB 2:27PM
  • Hi @angukatoyeptho don’t worry, your account isn’t lost just because you logged out. If you’re unable to log back into your King account because you forgot your password, the first thing to try is resetting it: • Open the game • Go to Settings • Tap Login with email / King account • Choose Forgot password • Enter the email…
    in How can I retrieve my lost account Comment by QueenB 2:16PM
  • Hi @mccron01gift cards aren’t added directly inside the game. If you have a gift card, you’ll need to redeem it through the app store you use on your device, and then you can use the balance to make purchases in the game. For example: Android: Open the Google Play Store → tap your profile → Payments & subscriptions →…
    in Add Gift card Comment by QueenB 2:14PM
  • Hi @Barzagli thanks for posting. If you’re able to, could you share a screenshot of Level 16847? Some of our community members are really good at spotting strategies for tough levels, especially when trying to pass them without boosters. Once they can see the board, they’ll be in a much better position to give tips.…
    in Level 16847 Comment by QueenB 2:10PM
  • Hi @14161863268 thanks for posting. Levels like this can definitely feel impossible after a while. If you’re able to, could you share a screenshot of Level 19561? Some of our community members are really good at spotting strategies once they can see the board, especially for levels that seem to block progress without gold…
    in Level 19561 Comment by QueenB 2:07PM
  • Hey @sm001 thanks for reaching out 😊 Just want to make sure I’m understanding you correctly. Are you saying that if something interrupts the game, like switching apps or getting a phone call, the level restarts when you go back to the game, even if you were in the middle of it?
    in Candy crush Comment by QueenB 1:48PM
  • Totally fair point. Five minutes can go by fast, especially if you’re mid-level or setting things up. I’ll make sure this feedback is passed on to the team, timing on boosters like this really matters for how useful they actually feel. Out of curiosity, do you usually end up losing some of that time because you’re already…
    in Daily Stamp Collection Comment by QueenB 11:00AM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
    in 8154523444 oyuncuyum güçlendirici sarı top Comment by QueenB 10:52AM
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