QueenB

Community Manager

Comments

  • Hi @Carol-38 👋 This kind of feedback is golden ✨ they're so insightful and super helpful for other players too. You're absolutely right that the blockers in this level are no joke, and I really appreciate you testing it out both with and without boosters to show the difference. Your idea about a Crush Play & Show is such a…
    in Level 21208 Typical Nowadays Horror 🤨 Comment by QueenB 10:30AM
  • Hi @Fabo32 thanks for explaining what happened. I can understand why this is worrying, especially when a payment is involved. Issues with charges, refunds, or missing purchases need to be handled directly by Player Support, as they’re the only ones who can securely check your transaction history and make sure either the…
    in Fraudulent transaction Comment by QueenB 10:12AM
  • Hi @wjb710, thanks for flagging this. You're right, there is at least 2 weeks until the event ends so this sounds off. To help us look into what might have happened, could you please share a screenshot of your saga map where the Pins event would normally appear showing it has ended? And also your Game ID…Go to Settings…
    in Pin Event Disappeared even though still had weeks left yesterday. Comment by QueenB 10:08AM
  • Hi @Wannawin thanks for flagging this. If you saw a pop-up for unlimited play with perks but nothing activated after that, that’s definitely confusing. Could you let me know when this popped up today or earlier and what device you’re playing on? I’ll check with the team to see if anything was meant to go out or if this…
    in Gift card Comment by QueenB January 15
  • Thank you @Maria_Jo! I've reached out to support so they can help, please keep an eye out in your game 😉
    in Changing from Facebook Account to Gmail Comment by QueenB January 15
  • @Alienscar 🫣🥴 uff so sorry… just reached out again and provided them these images as well, really hope they can solve this ASAP 🥺
    in Issues With Vanilla Comment by QueenB January 15
  • @Alienscar I was referring to both!
    in Issues With Vanilla Comment by QueenB January 15
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3464107#Comment_3464107 Glad to hear your progress is back 🤩 About the GB and boosters, do you remember roughly how much you had?
    in Changing from Facebook Account to Gmail Comment by QueenB January 15
  • Hey @Alienscar You're going to love the timing on this… I literally lost my patience with this exact issue yesterday, made a screen recording, and sent it to Vanilla 😅 We had a meeting with them and pushed pretty hard to have this prioritized. The good news is they were able to reproduce it and it’s now on their radar as a…
    in Issues With Vanilla Comment by QueenB January 15
  • Hey @Anniseh thanks for taking the time to share these ideas, it’s always great to see players thinking about how the game could feel better to play 🙂 The search bar suggestion comes up quite a bit, especially from players who are far along on the map, so you’re definitely not alone there. It’s a very real pain point, and…
    in ideas to make the game better Comment by QueenB January 15
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