QueenB

Community Manager

Hey @mutalett thanks for sharing the screenshot! Lives refill based on your device’s local time, so if the game detects a big time change, the timer can pause or reset. This can happen if a VPN is turned on, the device time zone changes, or the clock is adjusted manually. That’s why it looks like all those minutes are…

Hi @fiz and welcome to the Community! Thanks for flagging this. That 6hour for 69 Gold Bars option is part of a test offer, so it won’t be available to all players or at all times. That said, it’s still really useful to know players are actively looking for it. I’ll pass this feedback on to the team so they’re aware it’s…

Hi @Tami77 and thanks for the tag @Alienscarappreciate you jumping in here 👍 Just to confirm, Player Support is aware that there have been a few reports like this, and this has already been flagged to the team so it’s being looked into. That said, Alienscar is right: from the community side, we’re not able to manually…

Oh wow, I completely missed this earlier @snakegore999 😥 That sounds like a fun way to close the loop on your crossover series, and I’m curious to see how you bring it together. If it’s anything like your previous pieces, I’m sure it’ll spark plenty of discussion here. Looking forward to seeing it when it’s ready 🙂

Hi @sajankattel, thanks for explaining that. I understand that you were already logged in with the same account as before, so let’s double-check the sync just once more. If you haven’t tried this yet, could you please: Fully close the game Restart your device Open the game again and log in using the same email address you…

Hi @angukatoyeptho don’t worry, your account isn’t lost just because you logged out. If you’re unable to log back into your King account because you forgot your password, the first thing to try is resetting it: • Open the game • Go to Settings • Tap Login with email / King account • Choose Forgot password • Enter the email…

Hi @mccron01gift cards aren’t added directly inside the game. If you have a gift card, you’ll need to redeem it through the app store you use on your device, and then you can use the balance to make purchases in the game. For example: Android: Open the Google Play Store → tap your profile → Payments & subscriptions →…

Hi @Barzagli thanks for posting. If you’re able to, could you share a screenshot of Level 16847? Some of our community members are really good at spotting strategies for tough levels, especially when trying to pass them without boosters. Once they can see the board, they’ll be in a much better position to give tips.…

Hi @14161863268 thanks for posting. Levels like this can definitely feel impossible after a while. If you’re able to, could you share a screenshot of Level 19561? Some of our community members are really good at spotting strategies once they can see the board, especially for levels that seem to block progress without gold…

Hey @sm001 thanks for reaching out 😊 Just want to make sure I’m understanding you correctly. Are you saying that if something interrupts the game, like switching apps or getting a phone call, the level restarts when you go back to the game, even if you were in the middle of it?