QueenB

Community Manager

Comments

  • Thanks for reaching out to us @CherylG007, This is a know issue which we are working to get fixed ASAP. In the meantime, you should be able to click on Retry to get out of this pop up. I've merged your discussion to this post so you get an update when we have any news to share about this ☺️
    in 🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix! Comment by QueenB 4:18PM
  • Hi @jt42492 thanks for flagging this. Just to help us look into it properly, could you share a bit more detail? Which level did this happen on? What game version are you currently on? (you can find this in the game settings) Which device are you playing on? The fix mentioned above went live in version 1.317, so this info…
    in Quick Update on Levels Ending Too Early Comment by QueenB 12:44PM
  • https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3462890#Comment_3462890 Thanks for confirming! Since you’re playing on Facebook, there’s one thing that’s worth checking first. Facebook permissions for games can sometimes expire (usually after around 90 days), and when that happens it can affect…
    in boosters Comment by QueenB 12:41PM
  • Hi @JMAC10313 Would you be able to grab a screenshot of this particular ad so we can have a closer look please? Thanks ☺️
    in Not able to watch Ad Comment by QueenB 12:28PM
  • Thanks for flagging this @Alienscar 👍 @kiara_wael I've updated the link in your comment 😉
    in Not able to watch Ad Comment by QueenB 12:27PM
  • Thanks for explaining @muckertitch. I’m really sorry, being stuck like that for so long is incredibly frustrating, especially when it feels like you’re not getting any help from the game. Just so we can understand what’s going on, I’d like to check a few things with you: Are you playing on mobile, tablet, or Facebook/PC?…
    in boosters Comment by QueenB 9:57AM
  • Hi @Rania2045 thanks for reaching out. I’m really sorry about this, I can understand how frustrating it is to pay and not receive the boosters or a refund. Since this involves missing purchases, the best next step is to contact Player Support directly. They’re the only team who can securely check your transactions and…
    in Boosters not received Comment by QueenB 9:26AM
  • Hi @muckertitch, What kind of problems is the Troll giving you? 🤔
    in boosters Comment by QueenB January 12
  • Hi @zeinabab no worries, we can help with that 🙂 To move your progress safely to a new device, you just need to make sure you’re logged into the same King account on both devices. Here’s what to do: On your old device, open the game and go to Settings Make sure you’re logged into your King account (the one with your…
    in account Comment by QueenB January 12
  • Hi @auntnee56 I’m really sorry this happened 😕 Just so we can better understand what’s going on, could you help clarify a couple of things? When the level froze, were you unable to make any moves or use boosters, forcing you to restart the game? Do you remember if anything specific happened just before it froze, for…
    in Level freezes mid-play, losing boosters and win streak Comment by QueenB January 12
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