QueenB

Community Manager

Comments

  • Hey everyone 🙂 We’ve seen your feedback on the new Jelly Fish mechanic. Some of you love the new strategy it brings, while others feel it’s not as effective as before. We are sharing all your feedback with the developers. Please continue sharing your thoughts, we're listening!
  • https://community.king.com/en/candy-crush-saga/discussion/488197/candy-crush Hi ritaeaston1951, Welcome to the community! Sorry to hear you're having trouble staying connected to Facebook and seeing your friends in the Weekly Contest. Let's try a few things to fix this: Check Facebook Permissions Go to Facebook Settings >…
  • https://community.king.com/en/candy-crush-saga/discussion/488205/king-survey Hi sandramorehouse, welcome to the community! Sorry to hear that your survey glitched and disappeared. Could you let us know if the survey was a pop-up in the game or if you received it via email? This will help us understand how it was sent and…
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3274200#Comment_3274200 Hey Insertnicknamehere 👋 Wow, this is an amazing breakdown of the new Jelly Fish behavior 🐟🎯 Thanks for sharing such a detailed analysis and it’s super helpful for players trying to understand how they work in different scenarios. I…
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3267605#Comment_3267605 Hi tattertott2, Thanks for reaching out, and I'm sorry you're having trouble receiving your Winter Cup rewards and other in-game rewards. I understand how frustrating that must be. Since the Winter Cup rewards should be applied…
    in Rewards Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3272129#Comment_3272129 Thanks for getting back to us BipbipMoi and hope you had a great weekend 🙂 Since the issue happens only on your account but works when using a friend's account on the same device, this could be linked to your game profile rather than…
  • https://community.king.com/en/candy-crush-saga/discussion/488070/candy-royale Hi @theirmammy76, welcome to the community! Candy Royale, like many other in-game features, is part of a test group, meaning it may not always be available for all players. Some features come and go as the game team runs tests and makes…
  • https://community.king.com/en/candy-crush-saga/discussion/488159/where-did-all-m-boosters-go Hi @greys3,welcome to the community! Sorry to hear that your boosters are missing. Boosters are stored locally on your device, which means they can be lost if you switch devices, reinstall the game, or experience a game update…
  • https://community.king.com/en/candy-crush-saga/discussion/488158/why-does-my-sound-go-off-and-on Hi @SWgames, Welcome to the community! We're happy to have you here. That sounds frustrating! Could you share a few more details so we can help? What device are you playing on? (Android, iPhone, tablet, etc.) Does the sound cut…