Kevin_

Game Expert

Comments

  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Problemi con l'acquisto Comment by Kevin_ November 14
  • Just to confirm, you are able to choose the one you want and manage to complete the update to change but it just does not reflect? Does it ever tries to change at some perhaps?
    in Why is it when I’m baking a cake it tells me that someone else baked it Comment by Kevin_ November 14
  • I appreciate the additional details and image. Can you let me know if you are not getting the rewards from baking a cake? As for your profile picture, have you tried changing it to a different one and waiting for it to update? Have you encountered any issue?
    in Why is it when I’m baking a cake it tells me that someone else baked it Comment by Kevin_ November 13
  • Hi Swaggerty, please follow this article: Help Center + chat bot Then scroll down to the section named 'Need more help? Try the new Chat With Us' Here you can follow the steps from within your game which for Candy Crush Solitaire Saga you can access 'Settings' > and select the '?' icon which should take you to the…
    in Help with coins Comment by Kevin_ November 13
  • Hi @monica Patricia Vidal., I am sorry to hear you are having trouble completing level 9301. Please check out this video from our amazing Lynette beating this level to help you out get some ideas to overcome this troublesome level: https://www.youtube.com/watch?v=L9cLPUUSjso&list=PLt5tTqY-UgVSISsZ03w3LcH75QlNj9n3Y&index=4
    in Nivel9301 Comment by Kevin_ November 13
  • Hi Trixie and welcome to the Community! Could you please share a screenshot showing this message you see about someone else having baked the cake?
    in Why is it when I’m baking a cake it tells me that someone else baked it Comment by Kevin_ November 13
  • Hi Swaggerty and welcome to the Community! I am sorry to hear that you have lost your coins. Have you ensure that you have reconnected into your King account? Can you see your level progress? If the coins are still missing, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to…
    in Help with coins Comment by Kevin_ November 13
  • Hi @HIDEFOCH, I am sorry to hear you are having trouble with the bears. Could you please make sure that you have the latest app version of the game installed? I was also having the issue with the bears not going through the straws but it seems to have been corrected already as it worked for me. Could you please give it a…
    in Error en nivel 9693 candy crush soda Comment by Kevin_ November 11
  • Hi @dawnmohrbacher, I am sorry to hear that you have lost your boosters and having trouble with purchasing. Thank you for the tag @christinewupp . Have you opened a support ticket as Kiara and Christine have suggested? I tried searching for a ticket with your email address but was unable to locate any. If you have already…
    in All my bonuses are gone (balls, stripes, fish etc) Comment by Kevin_ November 11
  • Hi Tracie, it is possible to obtain a refund from Microsoft, however of course they must have their policies etc.. and perhaps not all are available to be refunded for certain reason. However if you wish we will be happy to help you out and ensure that you at least receive any missing items. Please check out our Help…
    in Delicious Offer Comment by Kevin_ November 8
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