Kevin_

Game Expert

Thank you for the information Andres, Could you please let me know if you continue to face the visual glitch? Does it happen on every level or is it particularly only for this one and is it only when combining two candy wrappers as you mentioned before?

Hi @pbr, I am sorry to hear about unauthorized purchases these purchases. Since you are sure you have not made this purchase, please contact Google directly to help arrange a refund. You can contact Google through this link: https://support.google.com/store/?hl=en#topic=3245921 Furthermore make sure to contact your bank as…

Hi, I am sorry that both are facing with visual issue with the board. Could you please try the below: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection: Use WiFi instead of…

I appreciate your additional feedback as it is vital for your game enjoyment to have this functionality. As I mentioned while changes might not take place immediately, rest assure that they are valuable for us and our designers so we can work on future and upcoming updates. Thank you again! Have a nice day!

Hi @Betsybop, On level 7641, you have to free the baby dragons by guiding them into the exit at the bottom of the screen. Are you having any trouble?

Hi @eminent1, Yes, please try to update the email there to the new one you do have access now. If that does not work and you still have troubles, could you please share the Ticket number of your contact to Support, so I can ensure that you receive a follow up? Have a nice day!

Hi @Jon1968, I am sorry to hear that your North American tour has gone missing. Were you able to notice how many days were left from the event? Could you please try the below: Play at least 3 levels Close the app and restart your device between each level, log out and back in to your account Check that you have a stable…

Hi @Felicitytwo, I am sorry to hear that you have lost your saved boosters after having to reinstall. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your boosters ensuring that your receive a reply as soon as possible. However if…

Hi @varou_ , I am sorry to hear that some of your levels were reverted. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your level progress issue ensuring that your receive a reply as soon as possible. However if you have any…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…