QueenB Community Manager

Hi everyone experiencing this issue, I'm sorry to hear about the trouble with playing music or audio in the background while playing Candy Crush Saga. We're not sure what might have happened, but I'll share your feedback with the developers and see what they can find out. In the meantime, please make sure your device is…

Hi there, I'm sorry to hear about the freezing issues. Let's see if we can sort this out for you: Restart Your Device: Sometimes a simple restart can fix many issues. Update the Game: Make sure your game is updated to the latest version. Check the App Store for any updates. Check Your Internet Connection: Ensure you have a…

Hello and welcome to our Community 🤗 Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…

This is very helpful, thank you 🙏 Yeah, I can see something is different so let me pass this along to the developers and see if they can have a closer look 🧐 I'll keep you updated as soon as I know more 😉

Hello and welcome to our Community 🤗 Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…

I'm sorry to see this is happening! Please force close the game app and try restarting your device! Make also sure you have the latest game app version installed.. If it keeps happening after trying all this, let me know so we can report this and get our developers to investigate further. Thanks for your patience 🙂

Hello and welcome to our Community 🤗 Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…

I have a feeling you will pass the level soon 🤗

And you are trying to use the 9 Gold Bars you have left to buy extra moves? The cost for extra moves is 10 Gold Bars, can you confirm how many Gold bars your game is asking for extra moves?

Hi Heltborg and welcome to the Community🌟 I understand your frustration with Level 15529 having fewer moves. The number of moves can sometimes be adjusted during game updates for balancing purposes, which might be why you're seeing a difference compared to older videos on YouTube. We have some wonderful players here in the…

Hi everyone! So a lot of you might be. wondering, where's my Booster inventory? As you might have noticed, we are rolling out a temporary update that changes how you interact with your Boosters. What happens to my existing Boosters? Nothing, your existing Boosters are still there. They remain in your account and are…

Hi Harleaux13! Sorry to hear you're having trouble with your lollipop boosters. Let's try to get this sorted out for you. Could you please provide a bit more information? Which device are you playing on? (e.g., iPhone, Android, tablet) Have you tried restarting your game or device? Sometimes a simple restart can fix the…

Hi hoobie74, Sorry to hear about the confusion with your boosters! Here's what's happening: Where's my Booster inventory? We are rolling out a temporary update that changes how you interact with your Boosters. What happens to my existing Boosters? Nothing, your existing Boosters are still there. They remain in your account…

Hi jocelynmae94, I’m sorry to hear about the trouble you’re experiencing with your levels jumping ahead. I understand how frustrating that can be, and we’re here to help you sort it out. Could you please provide us with your game ID? You can find it by following these steps: Open the game and tap the 'My Profile' on the…