QueenB

Community Manager

Hi @Olivia57 thanks for taking the time to explain this in detail. I understand why this feels incredibly frustrating, especially if you’ve been seeing the same names finish instantly over such a long stretch of levels. What Christinewupp said is correct, this issue has been reported before, and so far we haven’t been able…

Hi @SgrCandj I can see how frustrated you are, and I understand that hitting a long run of difficult levels can feel exhausting, especially when it’s affecting how you enjoy the game. That said, the game isn’t designed to intentionally force players to lose gold on purpose. Difficulty can fluctuate, and some stretches of…

Hi @r2jacobs I understand why this is frustrating, especially since this isn’t the first time you’ve run into it. I want to take a closer look and make sure we’re actually narrowing this down instead of going in circles. To help do that, could you share a few details next time you see the error? • What device you’re…

Hi EugeniaHonora, well… that’s one memorable anniversary 😅 I can hear how frustrating level 18707 has been, especially after so many attempts. Getting that close and still being blocked is rough, and I get why it feels endless. Some levels are intentionally tougher than others, but they’re never meant to feel impossible.…

Update: This issue has now been fixed. The problem with yellow candies not spawning on certain levels has been resolved, and there’s nothing you need to do on your side. Thanks to everyone who reported it and helped us flag it quickly. If you’re still seeing anything unusual, feel free to let us know 😉

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…

Hi @king9319 It is a bit unusual for levels to carry over but not gold bars or boosters, especially if you’re using the same device, so let’s try a quick resync first. If you haven’t already, could you try the following: • Log out of your account in the game • Close the game completely • Open it again and log back in •…

I’m really sorry about that 😣 I can understand why this was frustrating, especially after spending Gold Bars and using boosters you were excited about. What you described can sometimes happen due to a temporary glitch. It isn’t something that’s meant to happen, and in most cases it doesn’t repeat itself. If you haven’t…

Hi @MrSentimental thanks for explaining what’s happening. I can see why this is frustrating, especially if it affected a race. When the Shop shows a “no internet connection” message or won’t open the payment screen, it usually means the game isn’t able to fully connect to the store service, even if the rest of the game…