Lives keep disappearing

Saz-2

I started playing a game with 5 lives. After losing once, all lives had expired. This has happened multiple times. Why?

Johnny_Ryall

Hello Saz,

Could you please try the game in another browser and also follow the rest of the steps listed here and let me know if this resolves your issue.

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kind regards,

Johnny

Saz-2

This did not resolve this issue. I have tried in multiple different browsers and the issue keeps happening. I only played once (after over 8 hours to accumulate the lives) and it came up with '0 lives.' I regularly clear the cache/cookies/browsing history.