Game progress looses 5 levels upon refresh

Question

Using Facebook account on a Mac / Safari.  When Bubble Witch Saga 3 game page is refreshed my progress retreats back 5 levels.  This keeps happening over and over ...

MarkHawk · Answer

Hi Lori,

The message is awaiting you. If you can't reply then please try from another computer.

Kind regards,

- Mark, Team King Care

Lori_Nowell · Answer

Mark -- There is no option to reply to your message.  Can you resend?

MarkHawk · Answer

Hi Lori,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care