What the heck is going on with Bubble Witch 3?

kaykaysc

I am playing the side game with the dragon. Every time I make good progress, leave the game for a bit and return, I am back to the beginning. I lose all my credits and rewards. I will not spend my money on this game any more. 

Tony_Mc

Hi Kaykaysc,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Guy_Mic

 Hey tony, how about answering my technical issue that has lingered on for over a month or two? 

Tony_Mc

Hi Guy Mic,

Thank you very much for commenting here on this thread on King Care.

I guess you refer to your original question here; https://care.king.com/en/bubble-witch-3-saga/how-can-i-delete-treasure-cave-special-event.

Could you please upload a screenshot of what you describe and also specify make and model of the device you play on, as well as the software version you got installed?

Kindest regards,

Tony - King Care Team 

Guy_Mic

Replied in both spots but no Tony. *sigh*

Tony_Mc

Hi Guy Mic,

Thank you for your details, answer and screenshot.

At times there can be a 48 hour delay in our answers. We are here to provide support during all 365 days, however, at times, we enjoy a weekend, as in 2 days off in a row. This is what occurred here :-) 

Please specify what version of Bubble Witch 3 Saga you got installed. I will forward all the information to our Game Studio so they can investigate. I will keep you informed here.

Thanks again and have a great day,

Tony - King Care Team

Tony_Mc

Hi Guy Mic,

Please delete the app and reinstall it afterwards. 

(So far, this doesn´t seem to be done yet on your device :-)

This will definitely solve your issue.

Kindest regards,

Tony - King Care Team