Lost all Progress in Bubble Witch Saga 3

Frannie-3

 Concerning Bubble Witch Saga 3. I was on a level in the 300's and now am back to level 1. I would like to have my progress back . As you know it takes a lot of time and effort to advance. Is there anyway I can get back to where I was? I play on my computer and have not changed anything. It is strange that I got the Terms of Service and Privacy Policy to agree to the same day. I agreed to both so I could continue playing. When I went to play the game was back to level one. Could there be a connection to that and my game starting over? Help

Lady_Choo

Hi @Sfreitas and welcome to the community. You need to contact the team via the email link towards the bottom of this article here

https://community.king.com/en/bubble-witch-saga/discussion/244627/how-to-get-your-level-and-progress-back

Jelly_Jenny

Hi Frannie!

I'd need to take a look at your player account for this. Please see the private message I've sent you here in King Care. You'll find the inbox from the top right corner. 

Kind regards, 

Jenny - King Care Team

river64

The same thing happened to me. How do I recover the lost levels??😪

blubird

Same has happened to my daughter! She bought a new mobile and when she logged into BW3 and Facebook, she’s lost hundreds of levels. Any way she can get them back? TIA. 

QueenMia

Hey @blubird

Please check this link for all the info you need to recover your levels  
And if you want some extra boosters or Gold, don't forget to keep an eye on our contests! There's always something bubblicious to win

blubird

Didn’t work! 

TETEE

Hi my name is frank I was on level 823,I mistaken unstall the game,I want to recover my levels please help

mysticalmysty

Hi @TETEE Follow all the instructions from this link https://community.king.com/en/bubble-witch-saga/discussion/244627/how-to-get-your-level-and-progress-back#latest and hope you will get all your progress back, and while you are here don’t forget to give us any feedback about BW3 on https://community.king.com/en/bubble-witch-saga/discussion/260074/our-studio-need-your-feedback-what-do-you-do-between-2-bubbles for chance to win some gold bars. Happy Weekend 😊

GloryCarbajalRamos

Hi, my name is Gloria and I missed all my progress when I connect my account of king with another cellphone that also is android and re-start all. I am so disappointed about that, so please help me. Maybe you can come back 2 days or one weak ago to recover my progress. Thanks for your attention and I hope you can help me to fix this problem.

Lady_Choo

Hi @GloryCarbajalRamos and welcome to our bubblicious community. 
We cannot recover your progress for you here, you can try to fix it yourself but if that doesn't work you would need to contact the team to help you. 
All the information you need is here

https://community.king.com/en/bubble-witch-saga/discussion/244627/how-to-get-your-level-and-progress-back

debhuron

I seem to be one of the many as above I also have lost my progress I was on level 583 I went to log off the game thinking that’s what I should do last night and this morning I could not retrieve it I had to change my pass word I did that and then it seems like the level one is stuck and on my account how can I retrieve level 583 how can I get back all the hard work in years that I’ve been playing this game