I have lost all my progress Crush Jelly Saga, I have tried your suggestions and nothing worked

Gary_Kathy_Hover

I have lost my progress on Candy Crush Jelly Saga, tried your suggestions and nothing happens.  I have contacted support several times and no response, other than go to community for help.  This is not helping to get back to my level.

Lady_Choo

Hi Gary Kathy Hover, 

Thank you for posting on King care.

The visiting community email is automatically sent if they are overwhelmed with messages. So I am really sorry, I am going to ask you to try a couple of things and then if that doesn't work, I promise I will pass you over to the King care team. 

Were you connected via the Kingdom or Facebook? You should just need to reconnect. 

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

troubleshooting for devices.

iOS

Android

Facebook

If none of this works, let me know and I will pass you over. 

Lady_Choo

Hi Gary Kathy Hover, 

Thank you for posting on King care.

The visiting community email is automatically sent if they are overwhelmed with messages. So I am really sorry, I am going to ask you to try a couple of things and then if that doesn't work, I promise I will pass you over to the King care team. 

Were you connected via the Kingdom or Facebook? You should just need to reconnect. 

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

troubleshooting for devices.

iOS

Android

Facebook

If none of this works, let me know and I will pass you over.