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I have lost my progress on Candy Crush Jelly Saga, tried your suggestions and nothing happens. I have contacted support several times and no response, other than go to community for help. This is not helping to get back to my level.
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Hi Gary Kathy Hover,
Thank you for posting on King care.
The visiting community email is automatically sent if they are overwhelmed with messages. So I am really sorry, I am going to ask you to try a couple of things and then if that doesn't work, I promise I will pass you over to the King care team.
Were you connected via the Kingdom or Facebook? You should just need to reconnect.
https://care.king.com/en/blog/article/remember-to-connect-to-facebook
https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1
troubleshooting for devices.
iOS
Android
Facebook
If none of this works, let me know and I will pass you over.
