Won Fairy Dash twice and didn't get credit for it.

bearzpunkin

For two weekends in a row I was number on in the Fairy Dash for 2 days. The second time I went from rank 13 to 2 and then 1. I won a ton of gold pins and crowns. I don't know what is up with the Fairy Dash, I love the game and will not stop playing, but would be nice to get credit for it. Thanks to anyone who can help. My Facebook ID is 220548938405072.

bearzpunkin

Below is the notice that I just got stating that I did not win. The game should have been over around 6:30 est time. I have been playing all day and the notice just popped up. Please help. Thanks

bearzpunkin

Forgot my user id 220548938405072. Thanks again.

Joseph45

Hello @bearzpunkin, and welcome to the community! That’s very strange! As long as you are connected to the internet, and fulfilled the task required, you should get your reward. I will flag down a community manager and see if he/she can help to solve your issue. 

bearzpunkin

Thank you Joseph. Cookies and cache is cleaned up every night before I shut down.

QueenMia

Hi there @bearzpunkin! And thanks @Joseph45 for flagging this to me

I've added a few Gold bars to your account as compensation. We've been having a few issues with the event, sorry about it! 

Have a Bubblicious week