I'm level 1560 but, this is what happen, When i use star cat. ( 7 SCREENSHOT )

phi1ar

BW3 my  level is 1560,

 I supposed to have max levels star cats

but, this is what happen, below

phi1ar

I play on window10

and, star cat are not at the correct level.

as you see in the picture above

eri supposed to be x10, but its only x6 and other cats either.

phi1ar

game id issue,

this is what happened.

I had two account.

main account = one with the attach with facebook(10324657095)--> max level 1560

and other account is king's account with email login.(10352442231)-----> low level

and, king's account login email was same as my facebook login id

I attached king's account to facebook in the game

then, some how they combine

now, main account id is gone.

main facebook account id is changed to 10352442231 (king's account)

Character level follows the main account(one with the max level)

star cat level follows the king's account(one with the low level)

and all the boosters, golds are gone.

that's what happened.

phi1ar

if you click on the picture

you will see biger one

phi1ar

I want to play the game.

when can game studio  fix my problem?(star cat issue)

QueenMia

Hello @phi1ar

I hope you're doing well! Sorry for the delay, but I've just got the word that the problem should be fixed with the version 5.5 so if you haven't got it yet, make sure to install it! 

Thanks again for your patience and sorry for the inconvenience  

phi1ar

My game id was 10324657095 until this morning.

but, some how, my game id changed to 10352442231

it happens today.

when I login, all my progress is changed. golds, boosters, star cat levels, etc.

can you delete  the game id 10352442231 and  put me back to game id 10324657095 please?

can you help?

phi1ar

I still have problem with the star cat's level and boosters,gold etc.

I spent hundreds of dollars on this account

my star cat was all max level.

but, It hasn't been fixed yet.

my  game id is 10324657095 and  it changed to 10352442231

please, help me so, I can play this game.

kaiser1618

Did you reinstall the game ? last time I desinstalled/reinstalled the game my ID also changed.

phi1ar

nope, I never reinstall the game.
On the contrary, all the boosters I bought for the money were gone.

QueenMia

Hey @phi1ar

I am sorry but there's no possibility to change the Game Id. If you re-installed the game, it created a new one, so note that this is the one you need to use for now: 10352442231 

As for the Star Cats, I'm not sure I understand your problem. Is it that they are not at the correct level? Could you please elaborate? Also, you'll need to let you know what device you're playing on please.

Thanks! 

phi1ar

I play on window10

and, star cat are not at the correct level.

as you see in the picture above

eri supposed to be x10, but its only x6 and other cats either.

QueenMia

Ok, thanks for clarifying Could not see ver y well on the screenshot as it's a little too small for my eyes 

We are having some issues at the moment, unfortunately, and our Game Studio is investigating. I will let you know as soon as there's an update but for now, all we can do is be patient. 

Sorry about the inconvenience.

phi1ar

game id issue,

this is what happened.

I had two account.

main account = one with the attach with facebook(10324657095)--> max level 1560

and other account is king's account with email login.(10352442231)-----> low level

and, king's account login email was same as my facebook login id

I attached king's account to facebook in the game

then, some how they combine

now, main account id is gone.

main facebook account id is changed to 10352442231 (king's account)

Character level follows the main account(one with the max level)

star cat level follows the king's account(one with the low level)

and all the boosters, golds are gone.

that's what happened.

phi1ar

if you click on the picture

you will see biger one

phi1ar

I want to play the game.

when can game studio  fix my problem?(star cat issue)