FIXED - Daily Bonus - Not receiving boosters?

ajeeda1960ajeeda1960 Posts: 4
edited June 21 in Bubble Witch 3
For at least 2 weeks It shows I get a booster but hasnt registerd.  How do I fix this

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  • Deirdre_GHDeirdre_GH Posts: 0

    I've only been playing for a couple months but haven't figured out how to collect my booster prizes. They never show up on my game like when I buy them though I would think it would be automatic after going through the prize winning ceremony. How do I get the prizes to show up so I can use them?

  • Chicken_SlayerChicken_Slayer Posts: 9,569 Superstar

    Good evening Deirdre, welcome to King care.

    I haven't been playing for long either but do you mean the chests from like the rescuing ghosts and magic duels etc? They should just go to where they should be, so boosters into your boosters as when you buy them, or lives will go into the life bar. 

    Are you playing on Facebook itself or on a device?

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    I am Chicken Slayer.  Farm Heroes addict slaying Chickens since 2013. Wife, Mother, Blogger, Youtuber,  all while endlessly trying to defeat an evil raccoon or the children. Younger versions of their dad and I. We have no chance! 
  • QueenMiaQueenMia Posts: 5,171 Community Manager
    Hello @ajeeda1960 and welcome to the Community! 

    Would you be able to tell us more about the boosters? You mean the ones you can win in special events and Quests or boosters that you purchase?

    Thanks a lot ;) 

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  • ajeeda1960ajeeda1960 Posts: 4
    The ones you recieve every day when you open the app.  Sparkling blasts,ect.  The show upon opening that you got them but havent registered at the bottom.  The only one s that do are the 30 minutes free play and star dust
  • R3volut1onR3volut1on Posts: 13
    I have the same problem as ajeeda1960, computer game, the operating system is win10. I've already tried to empty the chache. How can I do? Thank you. comment
  • ajeeda1960ajeeda1960 Posts: 4
    edited May 29
    Sooooooo whats the solution?

  • joebobjoebob Posts: 9
    edited May 30
    hello, it's been 2 weeks that I do not get my boosters, I lost 5, my username 785216141625837.  pc windons 7 sur google facebook   is thank you
    pc windons 7 google 785216141625837.
  • QueenMiaQueenMia Posts: 5,171 Community Manager
    Hi guys, thanks for letting us know! 

    We are looking into it. I'd need your Game IDs to investigate what's going on - Here is where to find it :) 
    For those of you who haven't mentioned it yet, I would also need to know what device and platform you're playing on. 

    Please make sure you have installed the latest game version as well, that usually helps avoid that kind of issues.

    Thanks in advance for the details! 

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    ๐Ÿ‘‰ Something is coming! Check what here!

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  • ajeeda1960ajeeda1960 Posts: 4
    When I open the cog wheel my profile button is not available
  • Bubble8888Bubble8888 Posts: 6
    For the last 6 days my reward boosters from the Treasure chests no longer register. This includes Maggie's daily reward Treasure chests and Stella's house Treasure chests when I upgrade my house page. I played the game for more than 14 hours each day. On Chrome, my friends have also disappered - so at the end of each level when the game displays your ranking among friends - it no longer does on Chrome. This friends display feature still appear in Firefox, however. Safari barely works for the game so I don't use it. On to the next topic, the Troll Kingโ€™s crowns. Is there a reward for collecting them? I collected them in several realms but do not see the purpose or benefit of collecting them, as even though it says I should receive a reward - I do not. Now the Troll King has just dispappered. I even opened a different new facebook account just to play the game under a different user name and the same thing has happened with my second account. I am playing on a macbook pro running Mac OS Mohave 10.14.5. I have tried Chrome, Firefox and Safari - all with the same result. I am playing on Facebook. I have restarted, switched browsers, cleaned my cache, and reopened in ioncognito windows - all solutions provided before as this is a repeat of a problem that occurred for several months last year to many of us players. This is extremely frustrating. I have also noticed many other recent posts of players not getting their boosters - so this is not an isolated problem - just like the occurrence last year. My user ID is 102410777677428. PLEASE HELP and give me back my boosters - provide a fix for me - or just get the game working again. Thank you.
  • R3volut1onR3volut1on Posts: 13
    edited May 30
    This is my User ID: 280210365731865.
  • joebobjoebob Posts: 9
    joebob said:
    hello, it's been 2 weeks that I do not get my boosters, I lost 5, my username 785216141625837. thank you
    pc windons 7 google 785216141625837.

  • QueenMiaQueenMia Posts: 5,171 Community Manager
    edited May 31
    Thank you very much for all these details, guys, it's really appreciated! Our Bubblicious Studio is looking into it and trying to reproduce the problem so these info are helpful! We will keep you updated on this as soon as we can. Really sorry for the inconvenience.

    @ajeeda1960 @Bubble8888 @R3volut1on @joebob - I have added a little something to your game to compensate the loss. We will be able to tell you more soon. 

    Thanks again for your patience and if you want some extra Gold in the meantime, you can let us know what's your favourite game mode here for a chance to win :star: 

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    ๐Ÿ‘‰ Something is coming! Check what here!

    Win Gold bars Here ๐Ÿ’

  • R3volut1onR3volut1on Posts: 13
    Thank you 
  • sharpshooter8888sharpshooter8888 Posts: 21 ✭✭
    I have not been getting boosters for Stella's house, ghost bonus, or Maggie's bonus for  been several days now. I see them pop up but they do not register. I am playing on Facebook using Safari on my Mac laptop. Latest system. Please help get my boosters back and the game working. My ID is 105816630673036.
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