Quest and medals

Graeme_London

Can someone explain why I have medals on my android device and quests on win 10 app and why fairy dash is missing from win10 when both devices are sync with Facebook also magic ritual is not synced. Screenshots included are win10 top image and Android bottom image.

Lady_Choo

Hi @Graeme_London apologies for the delay in answering. 
Sometimes features appear on one device but not another as many of them are not available to all players and sometimes is device specific. That being said, level progress should be the same on anything you have synced.  Are they the same, as it looks from the images they might not be, if not could you confirm which levels they are and @QueenMia can hopefully help  

Lady_Choo

Hi @Graeme_London apologies for the delay in answering. 
Sometimes features appear on one device but not another as many of them are not available to all players and sometimes is device specific. That being said, level progress should be the same on anything you have synced.  Are they the same, as it looks from the images they might not be, if not could you confirm which levels they are and @QueenMia can hopefully help