I cannot connect to my King account

AngelAmy

I cannot connect to my King account and have lost at least 500 levels of progress. Also the cat works had been totally complete and I had over 40,000 coins (not gold bars). How do I get all that back?

mysticalmysty

Hi @AngelAmy You might want to check this article about how to get your progress back https://community.king.com/en/bubble-witch-saga/discussion/244500/how-to-get-your-level-and-progress-back and make sure you keep your device and app update all the time ⭐️

Kita86

I can not login to my BW3 through my King account. I keep getting a message "There was a connection error, try again in a bit" this has been going on for days now. I've over a 1000 levels cleared, how do I get my account back? 

Katrina2020

My account through google play will not let me log in on other devices besides my phone I keep getting the same error message. The app was crashing on one of my devices ever since resetting it I haven't been able to log in and I have tried everything

QueenB

https://community.king.com/en/bubble-witch-saga/discussion/comment/738354#Comment_738354

Sorry to hear about that 😮

Could you try clearing the Google Play Store and the game app cache and see if that helps?

1) Go to apps and find the app called 'Settings' 

2) Locate the menu called 'Apps' 

3) Scroll down till you find the 'Google Play Store' 

4) From here click on 'Clear data' then clear cache. 

5) Go back to Apps and search for the game and clear the cache as well.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

Let us know how it goes ☺️

Katrina2020

i have tried this it seems I'm out of options at this point it hasn't worked at all

ReptileMom1967

How can I connect my king account to a different email.

johamilton

Hi @ReptileMom1967, I see you are a New Bee and a big Welcome to our Community.

Here are some steps you can take.

1. Open your app, and make sure you are logged in to your King account.
2. Select the King profile from the settings menu (the cog wheel).
3. On the Account Settings page, your email is displayed and underneath is an "Edit" button.

Diamond_Lim

https://community.king.com/en/bubble-witch-saga/discussion/comment/740265#Comment_740265

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

Have a bubblific day! 😊

Diamond_Lim

https://community.king.com/en/bubble-witch-saga/discussion/comment/467691#Comment_467691

https://community.king.com/en/bubble-witch-saga/discussion/263497/i-cannot-connect-to-my-king-account

Welcome to Sweet King Community! 👑

Oh! No! Have you still cannot connect to Kingdom on this game? 😢

Don't worry about this problem! 

Please select your device that you are playing on an this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) 😉

Android

Apple

Windows 10 App

⚠️ Note ⚠️

If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

Have a bubblific day! 😊