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Why do I keep getting no connection! Also not received tricksies rewards
Hello all 😃
First of all, I would like to apologize for the delay on getting back to you with news with the connection issue!
Now here is what is happening...
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
- If you're commuting
- If the area where you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
- How to reinstall!
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the 3 lines
- Tap on the Help Center
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Once we have further news on this, we will make sure to communicate this here.
Thanks for your understanding and stay safe 😉
Welcome to our Community @regine1984a 🤗
Sorry, but we only use English in the King Community, to make sure that everyone understands and can be understood.
Please feel free to re-post your question here which is out International Corner and one of our members will be happy to help you.
Thanks for your understanding and have a lovely day 😉
Bonjour
J ai essayer ce que vous m avez dit et quand je vais sur le jeu pas de connexion equand on demande mon profil peux pas pas de connexion
Check your Gold bars, if displayed same then the problem for Slow internet.
I do not get that error message; I get a grayed out block saying no connection
Did you find this error message when you tried to login?
my BW3 game keeps losing internet connection; how can i fix this?
I don't know @Mirzaarif what makes it worse is everyone has to work from home right now so I don't know if that will cause issues for the team working on it. I do know its a big problem though so its not an easy fix.
How long will it take for the problem to b resolved?
Welcome to the community.
Unfortunately this is an ongoing issue that the team have been working hard on, but is still causing problems. We apologise for the inconvinience :(
Why it shows no connection when connecting to Facebook
**Edit by CM: Unsupported language**
Not yet @sixxy001 it seems to be a vastly bigger problem than they expected. 😒
Still no fix?
I have a sort of update but none @sixxy001
The reason for the delay is its bigger than expected and not just easy to stick a bandage on. But the good news is, it is a priority and they have a team working on it. The CM is going to see if there is any more update, but at least we know they are hard at work on it 🙌
Not Yet @sixxy001 😭 It looks like its a tricky one to fix.
I will ask though 😉
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