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synchronised failure at 2 devices

alicelim6874
alicelim6874 Posts: 1

Level 1

edited February 2020 in Support
I have 2 devices which using same email address. At device A, my level is at 2158, but device B recorded my level as 1244. How to make it synchronised? 

I had tried to uninstalled the game at device B, or even logout and religion again, it doesn’t help at all.

for device A, I am afraid to logout as I think my achievements will gone. Please help me, my user ID: Edited by CM: personal information

thanks !

Answers

  • LadyRaffie
    LadyRaffie Posts: 4,124
    Hello @alicelim6874 :)

    Welcome to our Community :waving:

    I have removed your email address because of our Privacy Policy. 

    On the other hand, have you had a look at our FAQ? You can find there our article on how  "Moving game progress to a new device"
    Here is for Apple and here for Android. 

    Have a Bubblific start of the week! :chuffed:

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